[BUG] Renamed (and locked) movie names spontaneous reset (and unlock)

[paul_lebeau_gmail_com]

Server Version#: 4.63.0
Player Version#: N/A

I have two issues. It’s possible they are related, so I’ll describe them both here.

Issue 1

Scanning new for newly added movies (almost) never gives me proper names. I always get the torrent name.

• When I add a new movie I rename the folder and files as per Plex naming rules (ie. Movie Name (1901)/Movie Name (1901).mp4 etc)
• During the scanning process I see the entry get renamed three times:
  1. First, what I assume is the name I gave it (eg Movie Name), then
  2. Fetched online movie database name, then it reverts to
  3. Some other raw file name (eg. Movie.Name.1901.1080p.x265.mp4)

This has happened since I first installed Plex. I’ve fiddled with the settings in Settings > Agents > Movies several times, I can’t work out if there is a way to stop this happening. I find the “Agents” section very confusing.

Here is a screenshot wshowing the Agents settings that I am currently using.

Movie Agent settings screenshot

Issue 2

Because of the above “bug”, I am forced to rename every movie I add to the server. I edit the Title and Sorted Title fields. That automatically sets the lock on those fields.

But recently (for some months) I have started noticing that some movie titles have reverted to their original bad names (ie Movie.Name.1901.1080p.x265.mp4). At first I thought it was just that I had accidentally missed renaming them.

But now I am sure that random movies are spontaneously getting their names reset. I know this for sure because:

1. Movies that I (and others) have watched have had their names reset. I would have noticed, when I watched them, if the name was wrong.

2. I have, in the past, gone through and checked that every movie has a proper name. So the reversions must have happened after that.

It seems to happen randomly, so I can’t provide a steps-to-reproduce. Every time I notice one, I will go through and check for others. There will always be a few others. For example, when it happened today, I went through and found roughly 15-20 out of 850 movies. Again it seems to be random which files are affected. It doesn’t seem to keep happening to the same entry, for example.

If there is anything I can do to help track this bug down, please let me know.

[OttoKerner]

Edit your movie library
go to the tab “Advanced”
Clear the check mark out of “prefer local metadata”

If your movies are not stored in a hard drive inside your server machine, you want to also clear the check box “Empty trash automatically after every scan”
under Settings - Server - Library

[paul_lebeau_gmail_com]

Thanks very much Otto. That has fixed my first issue.

My Agent was set to “Plex Movie (Legacy)”. I had to change it to “Plex Movie” to see that setting. It’s not listed under the Legacy version.

Although I guess now that fixing that will mask the other bug. I probably won’t see it any more.

[paul_lebeau_gmail_com]

@Plex

I guess I now have the beginnings of a steps to reproduce:

1. Set the Movie Agent to “Plex Movie (Legacy)”, or enable “Prefer local metadata”.

Before changing that setting, I had just added a few movies and had done a re-scan. After that scan I went through and discovered that two movies had had their names reset. As mentioned in my first comment, I thought I had corrected all the broken names earlier today. So it’s possible that some are getting reset on every scan. Although obviously I can’t be 100% sure I didn’t just miss those two entries the first time through.