BUG REPORT: Poster images not showing correctly in TV app

Plex Players Smart TVs
1

Server Version#: 1.22.3.4392
Player Version#: 5.14.1

If a video poster frame is changed by uploading a new image on the PMS, it displays correctly when viewed in the web interface, but is not shown when viewed in the TV app. The TV app displays the original poster image, not the new one (even after closing the app and restarting).

Not sure if this also applies to music files as I’ve only changed video files so far.

Alan

2

Does anyone in Tech Support actually read these forum messages and bug reports?

It would be nice to receive an acknowledgement that it’s been noted.

3

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