[BUG] Subtitles not displaying properly when there are multiple versions of the same media

[mikenew02]

No, you’re not alone. Plex has not responded to me on this issue.

[BUG] Media playback doesn´t start until forced SRT subtitles are disabled

Server Version#: 1.28.1.6104 >> (Synology DS1019+ with DSM 7.1-42661 Update 3) Player Version#: 9.6.3.34515 >> (Nvidia Shield with Android TV 9.1.0 [33.2.0.125]) Hello everybody, Error description: When I hit the play button of a movie or an episode of a series, Plex automatically selects the correct forced SRT subtitle in German for me. If I use my Nvidia Shield , FireTV-Stick or my Android phone for the playback, the loading circle runs infinitely long and the background just remains black…

Subtitle issues with multiple versions

I have two versions of a movie; one is 1080p and another 4K. Both the movies and subtitles are in different locations/folders. I’ve added both folders in a single library so that the two versions will be combined and that works perfectly. However, since august i have issues with subs. Although the sub is preselected it doesn’t work. I need to manual disable subs and re-enable the sub again to make it work within a movie. This problem occurs only on Android tv and android phone. It seems to wo…

CCwGTV will not display PGS subtitles when there are multiple versions of a file

Server Version#: 1.29.0.6244 Player Version#: 9.9.0 I have two versions of a movie, one is a Blu-Ray remux and one is a popular x265 rip. PGS subtitles play fine when I have just the Blu-Ray, but when there are two versions the PGS subtitles are not displayed, even though Tautulli says they are. I confirmed this was the problem by removing the x265 version and trying the Blu-Ray version again.