Bug: unnamed user causing crashes?

Plex Media Server Desktops & Laptops
1

Server Version#: 1.32.5.7349 (irrelevant, though)
Player Version#: 4.112.0 (happens on all platforms. tested: web, desktop, and android)
(no server logs needed since it’s client side error / Plex’s DB)

Whenever I select any user from my Plex Home or Manage Library Access, I get a “Something went wrong. An unexpected error occurred.” (first image attached) error on the client and it gets stuck there, I need to re-open the client. No error shows up on the logs on the server side. The database is not corrupted nor missing indexes.

Until now I had no idea what was going on until it clicked me: I have an unnamed user on my home (second image attached). Few weeks ago I created it using emojis only and since then it had no display name nor I needed to change library shares. Now I think that its this user crashing the client side whenever I try to manage the shares. Since I cannot delete it (third image attached), it only makes sense this is causing the error I’m getting. I assume this user is stored on Plex’s DB, not my local DB on my server, can you guys delete this user on your end?

image

image
image995×91 10.2 KB

image

3

I’ve submitted your issue to the internal team and asked them to delete the user for you.

1 Like
5

I’m told the user has been deleted now.

1 Like
6

I just did some tests and it solved some other issue. Not only managing the library shares but also the constant crashing of the app on my android phone.

It’s best to report to the internal team to not allow users fall into the same mistake as me - create users using emojis :sweat_smile: or at least handle the errors caused by it.

Thank you so much for the quick solution !

7

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.