Can’t figure out why a certain movie keeps crashing the entire AppleTV app

General Discussions
,
1

I have a specific movie, that seems to randomly crash the AppleTV app all the way to the home scree. No error or anything, it happens almost instantly. And of course it’s my kids current favorite.

I know Dolby TrueHD is an issue for ATV devices so I did make sure it was disabled.

The only thing I noticed in the server console was that the client terminated the connection.

I’m not sure what else to try. But I did pull both the server and client logs.

logging.zip (1.4 MB)
Plex Media Server Logs_2021-03-26_16-43-31.zip (6.0 MB)

2

I just ended up re-riping the movie and it seems to be fine now.

3

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.