Can´t start Plex Media Server. Pop up: Package service cant be run

Plex Media Server NAS & Devices
1

NAS Model you have: DS918+
DSM Version installed: 6.2.2-24922-4
PMS version: PlexMediaServer-1.18.3.2156-349e9837e-x86_64
Plex suddenly stopped working. I can log in to Plex , but get an error message that the server can´t be reached.

Checked the Package Center and found that Plex Media Server was set to “Stopped”.

Tried to restart it by pressing “Run”. For a microsecond it seems to be running, until it is set to “Stopped” again.

Have tried to log out from Plex, and then start it.
Uninstall and reinstall Plex,
Uninstall and reinstall Plex with an older version
And the old classic: Rebooted Synology.
And combinations of the above.

Nothing has worked so far, and i would be grateful for some help.

Logs.zip (2.0 MB)

2

Thank you for the logs. It made diagnosis easy.

Unfortunately, the database is corrupt.

Jan 05, 2020 09:30:32.057 [0x7f736cd67740] ERROR - SQLITE3:(nil), 11, statement aborts at 10: [select max(max(metadata_items.changed_at),max(metadata_items.resources_changed_at)) from metadata_items] database disk image is malformed
Jan 05, 2020 09:30:32.057 [0x7f736cd67740] ERROR - Database corruption: sqlite3_statement_backend::loadOne: database disk image is malformed
Jan 05, 2020 09:30:32.057 [0x7f736cd67740] ERROR - Error: Unable to set up server: sqlite3_statement_backend::loadOne: database disk image is malformed (N4soci10soci_errorE)

To recover from this on Synology:

1 Like
3

Thank you so much Chuck!

It seems to be solved now. Have a nice day and thank you once again.

I would have been lost without this information from you

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