Failed to run the package service error / DS216+II

Plex Media Server NAS & Devices
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PMS Version#: 1.19.2.2702-776106bc6
Synology Version#: DS216+II / DSM 6.2.2-24922

Plex was working fine in the morning, but hours later when i went to use it, nothing was loading on my dashboard etc. I went onto my NAS to check and the package was stopped and i was getting the “Failed to run the package service error” every time i tried to run it.
I’ve rebooted, shutdown and restarted, i’ve uninstalled PMS and reinstalled but i’m still getting the same error.

Any help would be really appreciated.

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Logs.zip (2.6 MB)

Logs attached. Thank you.

4

Thank you.

The database was corrupted (usually an abrupt power-off / interruption can cause this).

Apr 26, 2020 00:02:34.915 [0x7ff5d8ea3700] INFO - Plex Media Server v1.19.2.2702-776106bc6 - Synology DS216+II x86_64 - build: linux-x86_64 synology - GMT 01:00
Apr 26, 2020 00:02:34.915 [0x7ff5d8ea3700] INFO - Linux version: DSM 6.2.2.24922-4, language: en-US
Apr 26, 2020 00:02:34.915 [0x7ff5d8ea3700] INFO - Processor       Intel(R) Celeron(R) CPU  N3060  @ 1.60GHz
Apr 26, 2020 00:02:34.915 [0x7ff5d8ea3700] INFO - /var/packages/Plex Media Server/target/Plex Media Server
Apr 26, 2020 00:02:34.911 [0x7ff5e2cd6740] DEBUG - BPQ: [Idle] -> [Starting]
Apr 26, 2020 00:02:34.912 [0x7ff5e2cd6740] DEBUG - FeatureManager: Using cached data for features list
Apr 26, 2020 00:02:34.913 [0x7ff5e2cd6740] DEBUG - Opening 20 database sessions to library (com.plexapp.plugins.library), SQLite 3.26.0, threadsafe=1
Apr 26, 2020 00:02:34.917 [0x7ff5e2cd6740] INFO - SQLITE3:(nil), 283, recovered 970 frames from WAL file /volume1/Plex/Library/Application Support/Plex Media Server/Plug-in Support/Databases/com.plexapp.plugins.library.db-wal
Apr 26, 2020 00:02:35.096 [0x7ff5e2cd6740] DEBUG - Running migrations. (EPG 0)
Apr 26, 2020 00:02:35.158 [0x7ff5e2cd6740] ERROR - SQLITE3:(nil), 11, database corruption at line 85694 of [bf8c1b2b7a]
Apr 26, 2020 00:02:35.158 [0x7ff5e2cd6740] ERROR - SQLITE3:(nil), 11, statement aborts at 4: [select max(max(metadata_items.changed_at),max(metadata_items.resources_changed_at)) from metadata_items] database disk image is malformed
Apr 26, 2020 00:02:35.158 [0x7ff5e2cd6740] ERROR - Database corruption: sqlite3_statement_backend::loadOne: database disk image is malformed
Apr 26, 2020 00:02:35.159 [0x7ff5e2cd6740] ERROR - Error: Unable to set up server: sqlite3_statement_backend::loadOne: database disk image is malformed (N4soci10soci_errorE)

Here is the procedure to repair it.

5

Hi,

Thank you for the help. I’m having some issues with steps 6 and 7.
I move the file to a different folder and rename it to have -copy at the end, and then move it back.
It then says to rename this to the original proper name, but i am unable to do so as i get the error “unable to do so, please choose a different name”

6

Ignore me, realised what i was doing wrong. This has resolved the issue now, Thank you again for your help.

7

I am SUPER frustrated. I have the DS418. Everything with Plex was running perfectly fine up until today when I updated the Synology Software. Now every time I attempt to open plex from the packages in Synology it says “Failed to run the package services.” I’ve followed directions on uninstalling and reinstalling Plex, removing corrupt files, checking updates of Plex and DSM…you name it. Nothing has changed. I was looking forward to enjoying some movies tonight with the family but now can’t. Can someone please help?

9

I’m having the same issue since updating the DSM on both a 1515 and a 1515+.

Logs are attached.

Have a 69 TR650A with 750 jugs and pistons here Trumpy81

Logs.zip (14.6 MB)

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