Hello,
I lost all of my Plex data when my hard drive crashed and now its not connecting to the server. It seems the more I try to fix the more screwed up it gets. Is there an expert out there that would be willing to remote in and fix all the problems? I figure we could use team viewer to make the connection and I will gladly reimburse you for your time. If you can’t tell, I am rather desperate.
Thank you in advance.
(No, I cannot remote in, but I have some thoughts)
Well, if the plex drive crashed and the server is gone, then unless you have a backup of the files (database, or at least config.ini file), you will have to “build” a new server. Even if you name it the same, the ID will be new, so your account doesn’t know it owns it. So however its installed, you will need to connect to the local web client by going to
http://INSERT_COMPUTER_IP_HERE:32400/web
Once in, you log in with your account, and when it asks to claim the server you accept. Will need to rebuild the metadata database by generating new libraries.
Once you claim the server, you ought to be able to see the new server using any other kind of client, but you must claim it first by going to the IP.
(shoot, does anyone know if you have to do that locally? as in, on the computer itself, going to 127.0.0.1:32400/web ?)
Plex Docs → Plex Media Server → Installation
To claim a Plex server:
On the computer itself: http://127.0.0.1:32400/web, http://localhost:32400/web, or http://<server_ip_address>:32400/web
On the same local subnet: http://<server_ip_address>:32400/web
On a different network (remote or different LAN subnet): Use an SSH tunnel.
See On a Different Network section of the Plex Installation support document.
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