Like many other it seems I have lost connection to my server after resetting my password as requested after the data breach. At first the server still showed the server but if I clicked on a library it would say I was no longer authorized (I didn’t grab a screenshot but I saw the same error in screenshots posted by others here). So I removed the server from the authorized devices page thinking that maybe I could add it back, but there is no where to add it back. I uninstalled and re-installed the server from my Manjaro Linux server, but it still doesn’t show back up. But the service is running fine and I can still bring up the webpage fine, it just only shows me remote content from Plex and does not show my local server that is serving up the webpage.
It sounds like you need to reclaim your server. When I updated my password, all my local content was unavailable, which sounds like the same issue you are having.
So, I’m not a expert with Plex, but I’ve used it for a while now, and this is my understanding of things. Going to app.plex.tv is not going to your server. Also, the page at app.plex.tv is not being served up by your local server. That webpage is being hosted by Plex, which links to your server. If you were to shutdown your local server, and go to app.plex.tv you could still login and watch remote content.
To get to your server you can use http://127.0.0.1:32400/web if you are working from the physical machine the server resides on. If you are on a different machine you will need to use the Plex server IP such as http://your ip here:32400/web This will take you to the server. I believe you will need to log in with the new password for the first time connecting. It is, after all, a computer logging into your Plex account. After that go to the wrench in the top right corner. Now go to General under the settings section on the left. Make sure you are in the “Settings” section and not the “Plex Web” section for general. Now you should see “Claim Server” click this and wait for it to finish. Tada, you have your local content back!
I’m definitely logging in to my local server (http://manjarodesktop.beef.pad:32400/web/index.html#!/settings/web/general), and unless I’m seriously blind, I’m just not seeing any place to ‘reclaim’ my server. I’m sure I’ve had to reconnect my server in the past, I’ve been using Plex for a long time, but I’ve never had a situation like this where I could log into the server, yet not access it or the libraries.
I don’t believe I’m seeing the links in any banner that you’re referring to. I see quite a few posts that seem similar and have a variety of things to try for specific installations. I’ll try searching for reclaim and read through some more posts and see if I can find anything that helps me.
I have this issue. A very frustrating two days. I can’t claim my server anymore. I tried re-installing, i tried adding two-factor authorization. All fruitless. I haven’t tried a third party claim - but this is really crazy. I have wasted countless hours on a problem caused by a breach and poor remediation by Plex. I am a lifetime member, who couldn’t be more frustrated.
QNap installation.
Standard Package: PlexMediaServer-1.28.2.6106-44a5bbd28-x86_64.qpkg
I have local access to Qnap server as needed. Previously had published my server to my cloud account for remote access.
