Hi guys, im new to plex. I have virgin media vivid 200mb internet speed with my upload around 12.5mbps . However everything in 4k is buffering on the PS4 Pro. I think it could possibly be a cpu issue causing the buffering? When i check the activity monitor plex is putting out over 300%. When i checked the transcoder texts from memory i believe they were 0.6. Is this going to be a cpu issue with the only presumable option is to upgrade my computer. Any help would be greatly appreciated. It would be an exceptional service if it would work.
It sounds like its transcoding the file. As far as Im aware, and I may be wrong in saying this but the Plex app for PS4 doesn’t support direct play of HDR but it does support 4K content encoded like so; H.264/MP4 with a max of High Profile Level 5.1 for direct play. If its in HEVC it would be transcoded. Im not 100% sure of the bit depth either as 10 bit is becoming a thing, a lot of devices do not support it, 8 bit is still recommended. A few factors to look at. If you could post some logs from you plex media server, it will help to determine the why the file is being transcoded and even a MediaInfo spread of the video you are trying to stream. I gave up on the Plex app on PS4 as it crashed often but I highly recommended the Nvidia Shield. It supports most the newest formats and rarely transcodes my media. If the file can be directly played, it takes all the effort of your CPU.
Thanks Tyler. I have now been running plex on my android tv and it works perfectly. My internet connection believe it or not had been unplugged at the source, the engineer said it was unbelievable to even be working still. So i presume now the internet is fixed everything is working fine. Cheers.
Sometimes it’s the silliest of things! Glad it’s all working so far.
