Cannot access QNAP Plex Since resetting password

[ChuckPa]

On QNAP, we need to do a manual reset in two steps.

1. Setup access via FileStation

Qnap faq.....read me first!

Q28: How to use the PlexData share The PlexData share, available in PMS 1.19.5 and above, can be used in multiple ways, like: Obtain log files to post in the forum when Plex misbehaves Add hidden preferences to your Plex configuration (Preferences.xml) Backup / Restore your entire Plex installation Use of the PlexData share is completely optional. It is a diagnostic and support mechanism. It has no active interaction with PMS itself. PMS is completely unaware of this mechanism and in…

2. Restart Plex one time (to populate the PlexData share) then stop Plex

3. Navigate (Using FileStation) PlexData/Plex Media Server

4. Install the Text Editor app from the App Center (if not already installed)

5. In FileStation, right click Preferences.xml → Open with Text Editor

6. Carefully, remove 4 preferences from the file
   Each preference consists of the Name="Some_Value_here"

• PlexOnlineUsername
• PlexOnlineToken
• PlexOnlineMail
• PlesOnlineHome (if it exists)

7. Save the file

8. Start Plex

9. If you and the QNAP are on the same RFC-1918 LAN subnet (192..168.x.x, 10.x.x.x, or 172.16.x.x - 172.31.x.x)

• Open an INCOGNITO window to http://ip.addr.of.qnap:32400/web
• You should be able to open and reclaim is ok – IF you’ve already changed your password

10. If you’re on a different subnet, you have two choices:

• SSH tunnel to it:

ssh -L 8888:127.0.0.1:32400  ip.addr.of qnap

• Leave the session open & idle
• In your browser open http://127.0.0.1:8888/web
• You should be greeted with the Plex/web and claiming process.

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1. (Alternate method ) Plex claim token
   – After having cleared out the Preferences.xml file (above)
   – With PMS started
   – In a new browser tab, open https://plex.tv/claim
   – It will present you with a claim-xxx token
   – COPY it to the browser

2. In the SSH shell still open

curl -X POST 'http://127.0.0.1:32400/myplex/claim?token=PASTE_TOKEN_HERE'

Hit enter.

As long as there are no errors, it will sit there 15-20-ish seconds while it negotiates new credentials in your PMS.

It will respond with a bunch of XML flags ending with </MyPlex> when successful.

You’re done and ready to go.

Open via the LAN IP one time to confirm it’s all working as expected