Two instances of PMS - Deleted the wrong one :facepalm

[mm98]

Server Version#: 1.28.2.6106-44a5bbd28
Player Version#: 4.89.1 (local and app.plex.tv)

So, I just did something very stupid I read the thread about tokens only getting reset, when Sign out connected devices after password change was checked. I wanted to be sure, that I did this. So I reset my password again with Sign out connected devices after password change checked (worked okay before).

Then I lost access to my PMS (404 - connection refused). Made the changes in Preferences.xml no change - rebooted, no change. I got access to PlexWeb by using the hostname (and not the local ip). Then it started a completely new configuration of PMS (libraries etc). I cancelled this action (on the second screen). I then tried the local ip, and I got the same window - with existing libraries. That resulted in, that I now had two instances on the same named PMS (QNAP). I wanted to delete the old one - BUT i picked the wong one. So now I’m kinda f*****.

Question. I have a backup of all DB’s (multiple daily backup). Is there any way, that I can get the deleted instance back? … or is it time to reinstall PMS, for the first time in like +7 years?

Note: This is not extremely important right now! You guys have had enough to take care of the last 24 hours …

[mm98]

So I have “partly” managed to get it back. I keep hitting the wall on Not Authorized after claiming the server. I am on the same subnet as the QNAP NAS.

I have tried what ChuckPa suggested here. No luck though.

PMS on QNAP - "Not Authorized"

@camandsam Let’s walk through this in steps. The “is not hosted by Plex” message is a small security notice put into the Plex/Web app for the very first time you access a server off-lan. (notice you used https://app.plex.tv) It’s telling you what it knows (which in this case is resolved to a LAN IP) and wanting you to confirm that “Yes, this is known and OK to proceed”. Given you’re on LAN, and you get “Not Authorized”, It’s telling you that you’re trying to sign in with a ser…

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Opening http://nas-ip-address:32400/web in incognito mode. I can see my libraries:

I get shown my (unclaimed) libraries:

I click CLAIM IT NOW

Which points me to Server > Settings. Where I click CLAIM SERVER

I enter my credentials (incognito mode, alert box shows the correct NAS IP). Then this page is shown and all libraries are “gone” again - including the Server section under Settings.

Preferences.xml is updated with the new attributes (PlexOnlineUsername, PlexOnlineEmail, PlexOnlineToken, PlexOnlineHome) though. It is marked as claimed when browsing: http://nas-ip-address:32400/identity

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I can do this multiple times, but the end result is always the same: Not Authorized.

[mm98]

I have to give a HUGE shoutout to @ChuckPa for helping me with this. This was world class service on his part.

[mm98]

Everyting works locally (local network) now. The only challenge I have right now is, that everything external (ex. app.plex.tv) seams to be partially unavailable. Libraries are visible, but not accessible. Could this possiblly be a SSL cert thing?

Settings > Network> Secure connections is set to: Preferred

Remote access enabled (manual port)

[mm98]

Bump (i know you guys are busy)

[dane22]

Restart PMS from the AppCenter, then wait 5 min and check again

[mm98]

Have restarted PMS and rebooted multiple times today. BUT, let me try again. Thanks!

[ChuckPa]

Also make certain DEBUG logging is enabled.

We can see what the results of the “Remote Access test” are when DEBUG is enabled.

[mm98]

I’ll DM the logs. Ensured DEBUG enabled. Stopped PMS. Removed all existing logs. Started PMS … let it run for 3-4 mins.

[mm98]

SOLVED: SSL cert wasn’t detected correctly …