Cannot add back deleted file

General Discussions
1

I accidentally deleted a file in Plex (not sure what happened but it disappeared) but it remains on my NAS. I have tried the following to get it back into Plex to no avail:

  • rescanning files multiple times
  • moving the file out of my NAS then adding it back
  • moving the file out of my NAS, renaming it and adding it back
  • re-index files on my NAS

With the latter option the file did reappear briefly in my ‘Recently Added’ but then disappeared.

Any suggestions?

2

If it’s a movie library, go to it

  • select the drop down for “All”
  • go to “Duplicates”
  • if you have any duplicates, click the “Get Info” on them by going to the three dots
  • when you find the file, click the 3 dots again, and go to “Split Apart”.
  • go back to “All” under the drop down at the top
  • Go to the movie that was a duplicate, and click get info on each file
  • find the one that’s matched wrong, and do “Fix Match” (Provided the file and folder are named correctly

Hopefully this fixes your problem.

3

Thanks. Tried that but no luck. It seems like Plex knows what the file is regardless of what I name/rename it, and for whatever reason will not let me add it back. When I add the file it briefly shows up and then “poof” it is gone again.

4

Then try the Plex dance.

Remove the file from the library folder

Rescan the library

Empty trash

Optimize Database

Clean Bundles

Add file back

Re-Scan.

5

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