Hello, I have searched and searched and have not been able to find the issue and fix it.
I have had plex running on my PC with standard spectrum internet. We recently had an issue where our spectrum router was fried so I picked up a netgear Nighthawk R6400v2. Since purchasing the new router, I cannot access my Plex library.
The first issue was I couldn’t even access my settings or anything on the server. I was getting a blank plex screen and I couldn’t check my media etc.
I did some searching and some suggestions were to delete 4 items from the plex registry. I did this and restarted Plex and was able to get into the server but there were caution signs next to my movies and tv show sections. The warning was that there was an unclaimed server and its not secure. When I clicked the claim it now, it acts like its doing it, then stops and the button is just there to push, nothing happens after this.
Im now at a loss on what to do. Not many searches are turning up this same issue so im hoping I can have some fresh eyes look at this. Anything would be greatly appreciated!
Here are the logs attached. I want to note that after trying to claim the server, the settings for the server that appear on the left hand side of the page, after clicking settings (On top right) are not there. I was able to download the logs before claiming server.
I am also going to upload logs that I was able to export to notepad that took place after I clicked claim server. PlexLogs_After_ClaimServer.txt (114.7 KB)
Thanks for the logs - the second log - the one you exported to notepad is from Plex Web - which is good to have as well.
I would like to see a matching set of logs so i can compare the times for what plex Web does and what Plex Media Server does when the claim server is done.
I see you have secure connections disabled. Could you try with it set to Preferred.
Also after the claim is made. Could you either refresh the browser by pressing F5 or close the browser session and relaunch and see if plex web now has access to the server
The logs show plex web getting authentication errors
so i suggest the following and to get both server logs and plex web log.
For plex web, let change the logging level to verbose (settings / web / show advanced / debug and select verbose logging and save changes)
For server logs, we leave it as debug level (settings / server / general / show advanced)
When deleting keys in the registry, please note down the time - so log entries can be interpreted with the right context
once you reproduce the problem with exporting the verbose plex web log to notepad, then get the server logs - copy out the contents of
C:\Users\spenc\AppData\Local\Plex Media Server\Logs
and zip the copy
and do then try the F5 refresh on the browser to see if it manages then to access the server. Get another set of logs (web + server) at this point if it does succeed now
In one of the logs when the server was restarted - it appeared as already claimed. Just wondering if the issue here is that after the claim which does not appear as successful, closing the Plex Web browser window and restarting the server might actually get round the issue and then with a fresh browser plex web session - may be even signing out in Plex web (top right corner drop-down) and signing in may then pick up the server that appeared as unclaimed but was actually claimed
So I gave this a shot and seems to have the same issue as before. Matter of fact, when I close plex after claiming the server, restart server and go back to it, I get a “Your homescreen is empty” message and it gives me very little ability to change anything. The only way I can get back to the main server side settings is to do the registry editor.
If you are using Plex Web, you should be able to sign out from Plex Web and sign in again - after claim and then restarting the server, look for the Plex Web account sign out
(By the way - are you claiming the server through browser going to http://127.0.0.1:32400/web
or https://app.plex.tv/desktop
Should try to use the http://127.0.0.1:32400/web if you have not
This is the place where you sign out Plex Web session - top right corner in browser
After the first claim after you delete the registry - the server appears to be claimed - so should not need a claim again
So after this close down all plex web browsers
restart the server
and then launch the browser, go to http://127.0.0.1:32400/web
if this is signed in (top right corner drop down) - sign out
and sign in again in plex web
if still a problem. get me verbose log of this and do not make any more changes to registry - might give us more info if you enable browser dev console (F12) after you launch the browser and then in addition to the Plex Web - save network log and send it to me privately - also export of the registry area for Plex Media Server - exported as text and zip and send me privately
As a separate test - can you start browser incognito private session and go to http://127.0.0.1:32400/web and see if you can get to the server when you sign in
(lets just use 127.0.0.1 at this stage for all the tests)
