Cannot claim server: "No soup..."

Plex Media Server NAS & Devices
1

Server Version#: Installed fresh from the Synology Package Manger
Player Version#:

When trying to sign into the PMS (using my Plex email… not a NAS user account) I get:

No soup for you!

The server you're trying to access doesn't want to let you in. Make sure you're signed in as a user with access to this server.

I have tried a lot of different things from these forums to no avail (ex. Need to Totally Reset Plex Server on Synology)

Observations

  1. When attempting to login to http://<NAS.IP>:/web I get redirected to https://app.plex.tv/auth
  2. My Synoloday “admin” user account is disabled by default
  3. The Plex share is there and not empty
2

I suppose you’re using http://<NAS.IP>:32400/web for step 1 of your observations?
Did you by chance run this server before under a different Plex account?
Also… considering you made the Plex share visible… I hope you didn’t story your media there!?

https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/

3

I made it visible by giving the Administrators group RW access. It wasn’t working before that either.

No I haven’t run this PMS before (just setup the NAS two days ago). Unless PMS is tied to the NAS hardware somehow and I got a returned unit…

Any other ideas?

5

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