Server Version#: 1.14.1.5488
Player Version#: 3.77.4
Plex Media Server Logs_2019-01-06_13-43-37.zip (102.2 KB)
I’m having problems claiming my server. I’ve been running plex on my server for years now but started having issues this morning. I decided to completely uninstall plex and start over.
After I uninstalled I deleted the HKEY_CURRENT_USER\Software\Plex, Inc. registry key, the programs files folder, the appdata folder, and rebooted.
When I configured the server I used the same server name I originally used. This initially gave me an error because plex said the server name was already used. To solve problem I logged into plex.tv and deleted the original server. Now when I try to claim the server it says there was a problem logging in. I have tried logging out of my local plex server, plex.tv, clearing cache and cookies and rebooting my computer but it still get the same error.
The Plex Media Server.log has an error logged:
Jan 06, 2019 13:42:09.684 [13000] DEBUG - MyPlex: Did token exchange for claim (returnCode: 500)
Jan 06, 2019 13:42:09.684 [13000] ERROR - MyPlex: Got error: Internal Server Error
I also cannot access any online content (News, Podcasts, Web Shows). They all say they are Online but when accessed I get “There was an unexpected error”.
I also rebooted all my network equipment and tried connecting the server directly to the modem but none solved the problem.
