Cannot get movies to play on my xbox 360 app

My Plex app downloaded fine, my server seems to be up, i can see all my movies and it works all the way up until i press play to watch a movie, it shows the loading sign for about a second and then never plays? any help?

im having the same problem. anyone have any ideas?

Came here to find an answer to this too. Seems as of late the 360 app gets hung up. Before signing out and back in used to fix it. Then I had to delete the app, now nothing seems to work. Switched to chromecast for now :frowning:

Did you look at the server logs?

https://support.plex.tv/hc/en-us/articles/200250417