xbox 360 app connects properly but won't play data

Plex Players Gaming Consoles
1

Hello

 

I'm using Plex for 2 months now and I'm pretty much pleased with its functionality. But when i try to watch media on my tv, I run into problems.

I'm hosting the server on a qnap NAS and use the most recent software.

 

Since my tv (Philips) does not have any apps or so, I'm trying to enjoy Plex using the xbox 360 app. I singend in and all works pretty well.

UNTIL I click to play some viedeo, it even asks, if I wish to resume or restart (if I started that movie already on another device). Then it takes a moment and it says:

Server not available

There wa an error communicating with your Plex Media Server. Make sure it's turned on and accessible and try again.

 

Well, it is turned on and accessible. I couldn't browse through my media otherwise, would I?

So everything works, except for playing the media.

 

My files are

mp4 h.264

AAC 2.0 or AAC DS or AAC 5.1

Resolution is never beyond 720p

 

Why can't I play the media, I'm really near to freak out.

 

 

Thank you for your answers!

2

Do you get an error message on the screen? It would be helpful to have the [server log](https://support.plex.tv/hc/en-us/articles/201643703) from when you try to play a file.

3

Hi

I will try to get the logfile tomorrow and post it here.

Yes the errormessage is on the screen, takes pretty much the whole screen.

4

Hi


I am having the same issue. Works on all my devices but my xbox. This has only happened since the last update.

Xbox gives no error number just as message saying it can not communicate with server but you can still go back and browse content just nothing plays

5

Same thing happened to me. I uninstalled it and downgraded to 0.9.12.2 which is available through the “previous downloads” option on the download page. Works fine.


I don’t know what the heck they did to stuff it up, but I won’t be upgrading for a while. Glad to know the previous version is easily available.

6

Hi there

Logging is on on my plex, but unfortunately I can't find the logging files. In fact I do not know, where to find the Plex installation at all on my server :(

Normally I'm not so dumb with Computers, but I got some difficulties here.

7

[Reporting Issues with PMS](https://support.plex.tv/hc/en-us/articles/201643703-Reporting-issues-with-Plex-Media-Server)

[PMS Log Files](https://support.plex.tv/hc/en-us/articles/200250417)

8

https://forums.plex.tv/topic/165826-new-server-update-not-supported-for-360/

Same issue here