Cannot get Plex to get Movies Metadata with either TMDB or Plex agents

Plex Media Server NAS & Devices
21

Look in the XML you posted… In particular guid="local://1"

This means Unmatched. That’s why no metadata. it’s not matched.

let’s try the dance technique:

  1. Move the movie out (folder included)
  2. Update the library
  3. Empty the trash (after completion of update)
  4. Clean bundles
  5. Movie back in position
  6. Update Library

Results (check that XML again?)

22

@ChuckPA

OK.

I did as stated and still the same.
TMDB doesn’t seem to match and the XMLs show the guid as local://#
THe Plex agent gets the guid so the Plex agent matches OK.
But even so, both libraries with both agents show no metadata nor any art.

Sample XML from TMDB agent:

<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="1" librarySectionTitle="Movies" librarySectionUUID="21550253-706a-425e-9f70-7bf015eab77e" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1489719859"> <Video ratingKey="11" key="/library/metadata/11" guid="local://11" librarySectionID="1" librarySectionKey="/library/sections/1" type="movie" title="Star Wars Episode 7 the Force Awakens" summary="" year="2015" thumb="/library/metadata/11/thumb/1490378494" art="/library/metadata/11/art/1490378494" duration="8286699" addedAt="1490378432" updatedAt="1490378494" chapterSource="media"> <Media videoResolution="1080" id="11" duration="8286699" bitrate="15044" width="1920" height="800" aspectRatio="2.35" audioChannels="8" audioCodec="dca-ma" videoCodec="h264" container="mkv" videoFrameRate="24p" audioProfile="ma" videoProfile="high"> <Part accessible="1" exists="1" id="11" key="/library/parts/11/1489606105/file.mkv" duration="8286699" file="/volume1/video/movies_new/Star Wars - Episode 7 - The Force Awakens (2015)/Star Wars - Episode 7 - The Force Awakens (2015) [1080p 14.5GB].mkv" size="15583164334" audioProfile="ma" container="mkv" hasThumbnail="1" videoProfile="high"> <Stream id="43" streamType="1" default="1" codec="h264" index="0" bitrate="13508" language="English" languageCode="eng" bitDepth="8" chromaSubsampling="4:2:0" frameRate="23.976" hasScalingMatrix="0" height="800" level="41" profile="high" refFrames="5" scanType="progressive" width="1920"/> <Stream id="44" streamType="2" selected="1" default="1" codec="dca" index="1" channels="8" bitrate="1536" language="English" languageCode="eng" audioChannelLayout="7.1" bitDepth="24" profile="ma" samplingRate="48000"/> <Stream id="45" streamType="3" default="1" codec="srt" index="2" language="English" languageCode="eng" title="English-SRT"/> <Stream id="46" streamType="3" codec="srt" index="3" language="English" languageCode="eng" title="English-SDH-SRT"/> <Stream id="47" streamType="3" codec="pgs" index="4" language="English" languageCode="eng" headerCompression="1" title="English-PGS"/> <Stream id="48" streamType="3" codec="pgs" index="5" language="Français" languageCode="fre" headerCompression="1" title="French-PGS"/> <Stream id="49" streamType="3" codec="pgs" index="6" language="Español" languageCode="spa" headerCompression="1" title="Spanish-PGS"/> </Part> </Media> <Extras size="0"></Extras> </Video> </MediaContainer>

Sample XML from Plex agent:

<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="2" librarySectionTitle="Movies-plex" librarySectionUUID="3ee059c7-d15e-48c8-9d7c-923d275eca2a" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1489719859"> <Video ratingKey="14" key="/library/metadata/14" guid="com.plexapp.agents.imdb://tt2488496?lang=en" librarySectionID="2" librarySectionKey="/library/sections/2" type="movie" title="Star Wars: The Force Awakens" summary="" thumb="/library/metadata/14/thumb/1490378734" art="/library/metadata/14/art/1490378734" duration="8286699" addedAt="1490378521" updatedAt="1490378734" chapterSource="media"> <Media videoResolution="1080" id="14" duration="8286699" bitrate="15044" width="1920" height="800" aspectRatio="2.35" audioChannels="8" audioCodec="dca-ma" videoCodec="h264" container="mkv" videoFrameRate="24p" audioProfile="ma" videoProfile="high"> <Part accessible="1" exists="1" id="14" key="/library/parts/14/1489606105/file.mkv" duration="8286699" file="/volume1/video/movies_new/Star Wars - Episode 7 - The Force Awakens (2015)/Star Wars - Episode 7 - The Force Awakens (2015) [1080p 14.5GB].mkv" size="15583164334" audioProfile="ma" container="mkv" hasThumbnail="1" videoProfile="high"> <Stream id="58" streamType="1" default="1" codec="h264" index="0" bitrate="13508" language="English" languageCode="eng" bitDepth="8" chromaSubsampling="4:2:0" frameRate="23.976" hasScalingMatrix="0" height="800" level="41" profile="high" refFrames="5" scanType="progressive" width="1920"/> <Stream id="59" streamType="2" selected="1" default="1" codec="dca" index="1" channels="8" bitrate="1536" language="English" languageCode="eng" audioChannelLayout="7.1" bitDepth="24" profile="ma" samplingRate="48000"/> <Stream id="60" streamType="3" default="1" codec="srt" index="2" language="English" languageCode="eng" title="English-SRT"/> <Stream id="61" streamType="3" codec="srt" index="3" language="English" languageCode="eng" title="English-SDH-SRT"/> <Stream id="62" streamType="3" codec="pgs" index="4" language="English" languageCode="eng" headerCompression="1" title="English-PGS"/> <Stream id="63" streamType="3" codec="pgs" index="5" language="Français" languageCode="fre" headerCompression="1" title="French-PGS"/> <Stream id="64" streamType="3" codec="pgs" index="6" language="Español" languageCode="spa" headerCompression="1" title="Spanish-PGS"/> </Part> </Media> <Extras size="0"></Extras> </Video> </MediaContainer>

Thanks!
Jay

23

May or may not be related, but I’m having a very similar issue on my WD PR4100 running 1.5.1.3520

Video – youtu.be/2PGAnc0Bwbo

24

@toxicman Videos are of no help unless you are showing an illbehaved UI. What is needed are the actual log files and metadata. Also, you are posting in the Synology forum. The WD operates quite differently and using a different OS.

25

@ChuckPA said:
@toxicman Videos are of no help unless you are showing an illbehaved UI. What is needed are the actual log files and metadata. Also, you are posting in the Synology forum. The WD operates quite differently and using a different OS.

all well understood. don’t want to hijack the thread. Happy to post logs and work the issue of course, and certainly the UI issues I’ve captured are not normal behavior.

26

Jay,
Showing guid=11 is as if another agent is getting involved. 1 is ‘unmatched’. What Plug-ins are you running?
Would you please get me the full set of logs again from this latest ( under Help - Download Logs) ?

27

I have no plugins installed that I can recall.
How can I confirm that?
My Library folder is brand new after moving it last nite and starting Plex from scratch again. So the inside the Library/App Support/PMS/Plug-ins/ just has ‘Services.bundle’.

And the logs… I attached a zip of the Library/App Support/PMS/Logs folder.
I don’t know where the ‘Help -> Download Logs’ is located.
I go to Help under my user icon in the top right and that redirects me to https://support.plex.tv/hc/en-us.

Thanks
Jay

28

Sorry. Settings - Server - Help - Download Logs. It gives you the nice big FULL ZIP of everything in the server’s Logs directory (which is what I need ) and precisely what you gave me. (sorry, Looooooooooooooooooooooooooooooooooooooong day … and week)

29

I am an idiot. Saw that the other day and forgot to look down in the Server settings. :*

Attached…

Thx

30

Ok… The more I look at this, having spun up my own Docker-PMS (Plex repo, not LinuxServer.io), two things:

  1. There is SOMETHING with those files.
  2. If you have NO IPv6 (yes i harp like a broken record but it is fact that PMS has difficulty because the ISPs don’t always do it right AND Amazon doesn’t do V6 at all).

So, let’s start controlling our bases:

  1. Stop your native PMS
  2. Stop Docker.
  3. (Synology) Make sure Control Panel - Network - looks something like mine. IPv4, NO V6, V6 tunneling disconnected/disabled. (if you can’t do this… let me know)
  4. Move your copy of The Fifth Element out to a safe place (gone for when PMS starts)
  5. Go to your docker config and make it ‘Bridge’ networking AND map port 32400 to something different like 42400 (away from where PMS will be.
  6. Start native PMS
  7. Update the movie library… watching for it to delete Fifth Element
  8. Empty Trash
  9. Clean bundles (let that run until it’s quiet again 30-60 seconds ?)
  10. Move this movie into that spot, renaming to “The Fifth Element (1997).mkv”. https://drive.google.com/open?id=0B57qR6p2QjXpOHpjS0RPUDhNNWc (it’s a sample but WILL match in PMS if the network is right.
  11. Update the library.
  12. When all is quiet, Snapshot those logs please and post back.

FYI? This little **** is pissing me off. It’s so 1990’s HAHA

31

You da man!

All I did was stop plex, disable IPv6, start Plex and BAM!
Its Peanut Butter Jelly time!!!

Is there a tip jar around here??? :slight_smile:

Chuck… seriously… thanks for getting involved and helping me out and sticking though it.
Tip top, Tommy!

If I can help you in any way… just ask! I owe you!

ip freakin six…
I think it was always running, but I don’t care. As long as Plex is rocking!!!
The IPv6 things needs to be popped in a FAQ or something. Seems HUGE!!!
My WAF and I thank you!

I’ve edited my earlier posts to remove my logs. Sorry for anyone that was curious later.
I can’t delete my logs from the starting post though. :confused:

cheers!
Jay

32

Every time I say “DISABLE IPv6” I’m scolded by all those saying “All modern OS’s support it”…

That may be true but the Internet is still IPv4 and will be for a VERY long time!

Feel free to write up and send any comments to Plex (via plex.tv) including the FAQ.

Regarding it on Synology? “Dat’s E-Z” Hey @trumpy81, Care to make an addition? :smiley:

See?

Now, go make your popcorn! LOL

33

@ChuckPA

I might have raised my brow if you suggested it first, but after a week of crap and days of your patient help, I was willing to try anything.

The FACT that with just one click in my network settings which took all of 5 seconds to get to and do and it FIXED THIS… wow.
I get it, I just would love to see where in the logs it might have been implied.
Devs… something needs to be logged when IPV6 is being used for whatever reason to help odd issues like this.

This seems HUGE moving forward as IPV6 is enabled by default in a lot of PCs.

NOTE:
I do have IPv6 enabled on my Windows 10 PC which worked fine.
But on the Linux based Synology NAS, it completely screwed me. Weird yes, but obviously something is different in the stacks or how the *nix builds use the network.

Anyway… again. So happy now!

Side note…
While all this was going on, I was so happy to make use of the new Plex Cloud feature by pushing stuff temporarily to the GCloud and it rocked having it in place while I sorted this out. :smile:
Extra work? Yes. Did it work? Absolutely!!! Life saver? Pretty much!! haha WAF Approved! :tongue:

cheers!
Jay

34

Actually, Linux takes what’s given. If it gets V6, it uses V6. Synology favors V6. That’s why I made sure you did what I did.

Presto
Magico
Watch very carefully as the fingers never leave the hands.
Ta Da!

35

As for the WAF? Like what we say really matters? The Lady of the house has final approval. :smiley:

36

I recently had the same issue as the OP, except I’m running PMS on macOS Sierra.
I also tried many of the same things, The Plex Dance, reinstalling, etc to no avail.

In the end, your suggestion to disable IPV6 saved the day! I had not had it enable on the PMS server settings, so I hadn’t been worried. Disabled IPV6 on macOS just to be safe, BAM! Fixed immediately!

Thanks!

37

The key thing to remember. The internet is V4 and will be for a LONG time. V6 is LAN-only (even for a BIG corporate LAN… it’s still LAN only)… not WAN.

All the metadata servers are via WAN addresses.

38

Hi there, I’m in the same boat that psybertech was… I also disabled IPv6 on my Synology and it’s still a no-go for me.

39

Please have it refresh your metadata and then collect the logs and attach the ZIP file it gives you (Settings - Server - Help - Download Logs)

40

Here ya go. Its only a problem with my movies library, tv matching seems to be working.

Thanks for your help!

Plex Media Server Logs_2018-07-25_22-02-06.zip (5.1 MB)