Cannot get Plex to get Movies Metadata with either TMDB or Plex agents

Same thing for me. …metadata will not update. It used to be fine, but now is being stubborn. I have about 10 new movies that will not match…keeps saying “no matches found” no matter what I agent I use… I’ve tried several things to try to resolve, but nothing changes. Here are the logs. If you can help, thank you.

Summary

2018-12-04 18:40:29,512 (-4bb32ad0) : DEBUG (networking:166) - Requesting ‘http://127.0.0.1:32400/services/ump/matches?type=1&title=Friday%20the%2013th&year=1980&plexHash=eddc9a35ec29d1ce967727ee4efedf79e38caa8c&lang=en&manual=0

2018-12-04 18:40:49,532 (-4bb32ad0) : INFO (init:493) - Unable to get any results from UMP for Friday the 13th, no worries…

2018-12-04 18:40:49,536 (-4bb32ad0) : DEBUG (runtime:88) - Sending packed state data (580 bytes)

2018-12-04 18:40:49,537 (-4bb32ad0) : DEBUG (runtime:924) - Response: [200] str, 320 bytes

2018-12-04 18:50:42,073 (-4bb32ad0) : DEBUG (runtime:717) - Handling request GET /:/plugins/com.plexapp.agents.imdb/messaging/function/X0FnZW50S2l0OlNlYXJjaA__/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoyCmRpY3QKZGljdAo2CnMyCmVuczQKbGFuZ2IxczYKbWFudWFsYjFzNwpwcmltYXJ5aTAKczcKdmVyc2lvbnIxCnM2Cmt3YXJnc3M1Ck1vdmllczEwCm1lZGlhX3R5cGU3CnMxNgozY2FkMTRjZmU0NDE2OTk1czE3Cm9wZW5TdWJ0aXRsZXNIYXNoczE1CkZyaWRheSB0aGUgMTN0aHM0Cm5hbWVzNAoxOTgwczQKeWVhcnM2NQolMkZ0bXAlMkZtbnQlMkZzZGIxJTJGTW92aWVzJTJGRnJpZGF5JTIwdGhlJTIwMTN0aCUyMCgxOTgwKSUyRW1wNHM4CmZpbGVuYW1lczQwCmVkZGM5YTM1ZWMyOWQxY2U5Njc3MjdlZTRlZmVkZjc5ZTM4Y2FhOGNzOApwbGV4SGFzaHM3CjU3Mjc3NjVzOApkdXJhdGlvbnM0CjkzMjlzMgppZHIwCg__

2018-12-04 18:50:42,742 (-4bb32ad0) : DEBUG (runtime:49) - Received packed state data (556 bytes)

2018-12-04 18:50:42,745 (-4bb32ad0) : DEBUG (runtime:814) - Found route matching /:/plugins/com.plexapp.agents.imdb/messaging/function/X0FnZW50S2l0OlNlYXJjaA__/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoyCmRpY3QKZGljdAo2CnMyCmVuczQKbGFuZ2IxczYKbWFudWFsYjFzNwpwcmltYXJ5aTAKczcKdmVyc2lvbnIxCnM2Cmt3YXJnc3M1Ck1vdmllczEwCm1lZGlhX3R5cGU3CnMxNgozY2FkMTRjZmU0NDE2OTk1czE3Cm9wZW5TdWJ0aXRsZXNIYXNoczE1CkZyaWRheSB0aGUgMTN0aHM0Cm5hbWVzNAoxOTgwczQKeWVhcnM2NQolMkZ0bXAlMkZtbnQlMkZzZGIxJTJGTW92aWVzJTJGRnJpZGF5JTIwdGhlJTIwMTN0aCUyMCgxOTgwKSUyRW1wNHM4CmZpbGVuYW1lczQwCmVkZGM5YTM1ZWMyOWQxY2U5Njc3MjdlZTRlZmVkZjc5ZTM4Y2FhOGNzOApwbGV4SGFzaHM3CjU3Mjc3NjVzOApkdXJhdGlvbnM0CjkzMjlzMgppZHIwCg__

2018-12-04 18:50:42,747 (-4bb32ad0) : INFO (agentkit:957) - Searching for matches for {‘openSubtitlesHash’: ‘3cad14cfe4416995’, ‘name’: ‘Friday the 13th’, ‘year’: ‘1980’, ‘filename’: ‘%2Ftmp%2Fmnt%2Fsdb1%2FMovies%2FFriday%20the%2013th%20(1980)%2Emp4’, ‘plexHash’: ‘eddc9a35ec29d1ce967727ee4efedf79e38caa8c’, ‘duration’: ‘5727765’, ‘id’: ‘9329’}

2018-12-04 18:50:43,419 (-4bb32ad0) : DEBUG (networking:166) - Requesting ‘http://127.0.0.1:32400/library/metadata/9329/tree

2018-12-04 18:50:44,054 (-4bb32ad0) : INFO (init:138) - checking hash search vector: https://meta.plex.tv/movie/hash/ed/eddc9a35ec29d1ce967727ee4efedf79e38caa8c.xml

2018-12-04 18:50:45,047 (-4bb32ad0) : DEBUG (networking:161) - Fetching ‘https://meta.plex.tv/movie/hash/ed/eddc9a35ec29d1ce967727ee4efedf79e38caa8c.xml’ from the HTTP cache

2018-12-04 18:50:45,080 (-4bb32ad0) : INFO (init:169) - Scoring {‘tt0080761’: [0, u’Friday the 13th’, u’1980’, 1980, 445440, 0]}

2018-12-04 18:50:45,081 (-4bb32ad0) : INFO (init:438) - ---- HASH RESULTS MAP ----

2018-12-04 18:50:45,081 (-4bb32ad0) : INFO (init:439) - {‘tt0080761’: [0, u’Friday the 13th’, u’1980’, 1980, 445440, 476]}

2018-12-04 18:50:45,391 (-4bb32ad0) : DEBUG (networking:166) - Requesting ‘http://127.0.0.1:32400/services/tmdb?uri=%2Fmovie%2Ftt0080761%3Fappend_to_response%3Dreleases%2Ccredits%26language%3D

2018-12-04 18:51:05,412 (-4bb32ad0) : INFO (init:1447) - Error fetching JSON from The Movie Database: http://127.0.0.1:32400/services/tmdb?uri=%2Fmovie%2Ftt0080761%3Fappend_to_response%3Dreleases%2Ccredits%26language%3D

2018-12-04 18:51:05,423 (-4bb32ad0) : DEBUG (networking:166) - Requesting ‘http://127.0.0.1:32400/services/tmdb?uri=%2Fmovie%2Ftt0080761%3Fappend_to_response%3Dreleases%2Ccredits%26language%3D

2018-12-04 18:51:25,445 (-4bb32ad0) : INFO (init:1447) - Error fetching JSON from The Movie Database: http://127.0.0.1:32400/services/tmdb?uri=%2Fmovie%2Ftt0080761%3Fappend_to_response%3Dreleases%2Ccredits%26language%3D

2018-12-04 18:51:25,906 (-4bb32ad0) : INFO (init:138) - checking title/year search vector: https://meta.plex.tv/movie/guid/a3/a3bfd0386af28a3031c522ad79a5214985ff8896.xml

2018-12-04 18:51:28,011 (-4bb32ad0) : DEBUG (networking:161) - Fetching ‘https://meta.plex.tv/movie/guid/a3/a3bfd0386af28a3031c522ad79a5214985ff8896.xml’ from the HTTP cache

2018-12-04 18:51:28,032 (-4bb32ad0) : INFO (init:169) - Scoring {‘tt0080761’: [0, u’Friday the 13th’, u’1980’, 99, 63026, 0]}

@silverspyder1999

May I have the entire ZIP please?

I think I fixed it. I rebooted the system and it seemed to have resolved itself. If the issue surfaces again, I will send you the logs. Thank you for offering to help.

William