Cannot play back media that has EAC3 audio codec

Plex Media Server
1

Server Version#: ?? I have a seedbox and it says it has the latest installed
Player Version#: Web player 4.52.2
I have several shows that use EAC3 audio codec. When I try to play them back all I get is the spinning icon and it times out eventually. I’ve tried this on the web player, Roku and the PMP on my Samsung phone and iPad. All are the latest versions.

The only way to fix it is to restart the media server.

This question has been asked countless times on this forum in the last 4 years yet still no fix for it and not even a suggestion. You guys keep updating your Roku interface and other low priority items. You really need to spend some time and fix this bug because it’s a show stopper bug.

2

if you are using the bundled web app with that web player version then it is not the latest server. In server general settings it will have the server version.

how long after a restart does it fail?

The roku logs and server logs would be needed to attempt to figure out why it is timing out.

3

Plex Transcoder Statistics.log (3.1 KB)

Server version 1.23.1.4571

Once I restart the server, the playback is immediate. Let me know if this is the correct log that you need.

4

i mean does it start failing in a few hours, the next day, or like do a few videos work then it all of a sudden one won’t.

5

Good question. I restart it and it works normally for the two hours I watch tv. But sometimes, not a lot if we pause the show for a few minutes it gets stuck at 33% again when we we hit play and I have to restart the server.

6

Also it does not play at all in the Plex Web player. No matter what I do. This is clearly a problem with Plex. The software is unable to handle a popular audio codec and is not getting addressed.

7

Still broken. No response from Plex. You guys need to step back and take a look at your bug list before you start celebrating new features. Fix what it is out there first then move forward.

8

I am experiencing the same issue, any files with EAC3 audio codec won’t even play in Plex Web. VLC plays them just fine. Time to turn off auto updates I guess.

9

The only way to fix it is to restart the Plex server. For some unknown reason that is the only thing that works. I really wish Plex would consider this bug to be higher priority. Do a search on this and it’s been unresolved for several years.

10

Just sharing what I found last night that appears to have solved my issue. I started poking around in my server logs and found an error: “EAE timeout! EAE not running, or wrong folder?”

After doing some searching, I came across this article that resolved the issue for me: I bumped mine to 32,768 and restarted the plexmediaserver service on my centos7 machine.

11

I saw that solution awhile back. But I use a remote server that I don’t have access to unfortunately to try this out. I’m glad this worked for you, thanks for sharing!

12

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