Plex not transcoding EAC3 on Roku

Server Version#: 1.42.0.9975

Server is docker running on TrueNAS Scale.

Sorry, will be unable to provide much client logs\details here. This is someone watching remote. He is having issues watching anything with EAC3 audio, he said he has a Roku. He said he gets “Playback error. Playback as stopped due to multiple playback errors”. Shouldn’t Plex transcode that for him? I might be able to have him get some information from his client but he is not good with tech. I can get any info from my server.

Hoping for suggestions on how to proceed without having to replace files.

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