Cannot see libraries from webui but can see them inside the container

[runswithhandsinpockets]

Server Version#: plexinc/pms-docker ver: 1.30.0.6486-629d58034
Player Version#: 4.87.2

I’m running the media server on a docker container on Ubuntu 22.04.1 LTS. My media files are hosted on an external synology NAS that is mounted onto the Ubuntu host. The issue I have is when I add a library from the webui it can’t see the media inside of the folder. However, if connect to the container via shell, I can see all of the media files.

Here’s the log from the media server when I added the folder and did a scan:

Dec 24, 2022 11:41:55.295 [0x4030662b38] DEBUG - Scanning Films using en-US(Plex Movie) with 0 current media items and 1 section locations in the database.
Dec 24, 2022 11:41:55.295 [0x4030662b38] DEBUG - Performing a scan with ‘Plex Movie’ (language: en-US virtual: 0).
Dec 24, 2022 11:41:55.295 [0x4030662b38] DEBUG - * Scanning /media
Dec 24, 2022 11:41:55.295 [0x4030662b38] DEBUG - * Marking media not available in /media
Dec 24, 2022 11:41:55.295 [0x4030662b38] DEBUG - * Taking 0 items out of the map (which has 0 items) for being unavailable.
Dec 24, 2022 11:41:55.296 [0x4030662b38] DEBUG - * Taking 0 directories out of the map (which has 0 dirs) for being unavailable.
Dec 24, 2022 11:41:55.298 [0x4030662b38] DEBUG - Activity: updated activity 7761a98a-7b40-4278-a513-c4c10aea6831 - completed 99.0% - Scanning Films
Dec 24, 2022 11:41:55.299 [0x4030662b38] DEBUG - Scanner [Plex Movie]: Idle and left with 0 media items.
Dec 24, 2022 11:41:55.299 [0x4030662b38] DEBUG - Removing 0 media items that were left.
Dec 24, 2022 11:41:55.299 [0x4030662b38] DEBUG - Removing 0 directories that were left.
Dec 24, 2022 11:41:55.305 [0x4030662b38] DEBUG - Collections: Found 0 collections tags in section 5.
Dec 24, 2022 11:41:55.305 [0x4030662b38] DEBUG - Collections: We had 0 collections in the library already.
Dec 24, 2022 11:41:55.305 [0x4030662b38] DEBUG - Collections: Synced tags in section 5 in 1ms.
Dec 24, 2022 11:41:55.308 [0x4030662b38] DEBUG - Collections: Refreshed attributes for 0 collections in section 5 in 2ms.
Dec 24, 2022 11:41:55.310 [0x4030662b38] DEBUG - Collection: Refreshed visibility in section 5 in 1ms.
Dec 24, 2022 11:41:55.316 [0x4030662b38] DEBUG - Collections: Refreshed attributes for 0 collections in section 5 in 6ms.
Dec 24, 2022 11:41:55.317 [0x4030662b38] DEBUG - Activity: updated activity 7761a98a-7b40-4278-a513-c4c10aea6831 - completed 100.0% - Scanning Films

And here’s the section from the docker compose that builds the container:
plex:
container_name: plex
image: plexinc/pms-docker
restart: unless-stopped
ports:
- 32400:32400/tcp
- 3005:3005/tcp
- 8324:8324/tcp
- 32469:32469/tcp
- 1900:1900/udp
- 32410:32410/udp
- 32412:32412/udp
- 32413:32413/udp
- 32414:32414/udp
environment:
- TZ=${TZ}
- PLEX_CLAIM=claim-xxxxxxxxxxx-xxxx-x
- ADVERTISE_IP=http://xxx.xx.xxx.xx:32400/
- PLEX_UID=${PUID}
- PLEX_GID=${PGID}
hostname: plex.xxxx.xxxxx
volumes:
- ${USERDIR}/docker/plexms/config:/config
- ${USERDIR}/docker/plexms/transcodes:/transcode
- ${USERDIR}/docker/plexms/media:/media

Any help would be appreciated, thanks!

[dbirch]

Gonna bet its a permissions issue with docker, and the user that plex is running under.

[runswithhandsinpockets]

I thought so to, and checked the permissions for the folder and have this:

human@htpc:~/docker/plexms$ ls -lah
total 36K
drwxrwxr-x+ 5 human human 4.0K Dec 22 22:11 .
drwxrwxr-x+ 15 human human 4.0K Dec 22 22:25 …
drwxrwxr-x+ 3 human human 4.0K Dec 22 11:24 config
drwxrwxrwx 271 human docker 20K Dec 12 21:11 media
drwxrwxr-x+ 3 human docker 4.0K Dec 22 22:27 transcodes

I’ve seen a few threads that synology does some things to connections if they are shared folders, but I’m connecting to a mounted drive, so I’m not sure if that’s an issue.