Cannot sign in on smart tv

Having issues signing onto my plex account on my smart TV. I click on the “already have an account” I enter the code on the plex.tv/link says successful and then goes back to the same screen saying “already have an account”.

Can someone advise please .

Similar to this?

And make note of what BigWheel states.

I am using my phone as well as my laptop to enter the code which shows on my TV and keeps reverting back to same page. I have always been able to sign in without issues. Really frustrating. I have tried to log in under my sons name and does the same thing. Deleted the app on TV reinstalled and still the same thing.

When I click that link it asks for the code which I enter…then says account linked with a tick but on my TV shows thanks, plex logo appears but then it goes back to the “already have an account”

Really need someone to help out my kids driving me crazy wanting to watch plex.

Seems like it’s an issue with the app on my LG TV. Net is connected. Netflix Amazon YouTube all working fine except for plex!!!

The TV model is LG SJ810V

Appreciate if someone could help with this. Plex really need to roll out more updates on smart TVs

I wish I can help but I’m out of options. I’ve never had much luck with TV app(especially plex app). My replies were in hopes you may be having the same issue as the OP I linked to.

Total SWAG, but might help.

  1. Turn off TV. Disconnect from AC power for ~30 seconds, reconnect, but leave TV powered off. This makes sure the app is not running in the background (I’m not aware of a way to “force quit” the app like on Android & other platforms).

  2. Go to Authorized Devices in Plex Web. If TV is listed, delete it. This will force the app to re-authenticate with plex.tv.

  3. Power on TV, launch app, and go through authentication process (plex.tv/link).

Several months ago an app update did not go correctly on my LG and left things in a weird state (login was OK, but app crashed when trying to play movies). The power disconnect, etc above cleared things up for me.

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FYI, plex.tv had a glitch in the last hour or so. See https://status.plex.tv/.

Might wait a bit and then make sure you can sign in to your account at plex.tv via app.plex.tv.

If not, then doubtful the TV will be able to authenticate using plex.tv/link.

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In the context it was used, had to look up, lol!

Yeh I tried this method before you posted the comment and it worked. The gold old trick of powering on and off. Thanks guys for responding.

Guess I’m too old and nerdy: :grinning_face_with_smiling_eyes:

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