Hey guys,
I’ve got some anime thats been encoded to HEVC. When trying to play it through plex, I can watch the video from the start and it plays perfect. If it try to skip or resume a half watched video it’ll try to buffer but never play.
This works for my windows app which it tries to direct play, or on my samsaung tv which tries to encode it to x264.
Any suggestions that I have the wrong settings? Or is the video just something plex cannot handle?
Can you share the mediainfo output from that file, and/or make a sample available?
Anime is often encoded with super-extra-kool settings that aren’t so universally compatible.
I don’t know an easy way to cut the file for a sample, but I did get the media info you asked for. I can upload the whole video file to some website if you need it.
I’ve just tried the new Samsung Tizen app preview and I can now skip through the HEVC video with no issue. So, I have to assume it has to be a front end issue?
I still can’t play it on any of my other devices, but the TV for now will have to do.
EvangelionMediaInfo.txt (17.5 KB)
Oh geez, it’s full of font attachments! Well you’ll never be lacking in subtitles. 
Are you watching with subtitles, or the English dub? Subtitles can make everything more complicated, and sometimes “extras” in a file can confuse players.
That encode has some unusual options for Anime, but nothing jumps out at me as “likely to make seek/skip fail”.
Are you happy with watching it on the TV for now? If so I’ll call it good too.
Yeah… its certainly full of … stuff…
I usually watch anime in japanese with english sub.
The new TV app runs it and I’m more then pleased with that now. I guess its just a waiting game until everything else is updated also. If something doesn’t work then, maybe we can start this debugging process again.
Thanks though for your help
I’m about 99% sure that Plex completely fixes this so it’s not an issue … but …
Complete name : Y:\TV\Neon Genesis Evangelion\Season 01\Neon Genesis Evangelion - S01E01 - Angel Attack WEBDL-1080p_2.mp4
Format : Matroska
Why’s a Matroska file named .mp4? That should be .mkv.
The non HEVC videos are mp4… i think when i was copy pasting the filenames I copied the mp4 extention also.
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