Cannot update server since version #1.40.2.8395

Plex Media Server Desktops & Laptops
1

Server Version#: 1.40.2.8395
Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

Hello good people of Plex universe,

I have both Plex Media Server app and Plex app installed on the same machine running Mac OS Big Sur (11.7.10). The Plex app is fine and updates without problem when a new version is available.

However, since I got the notification for server update to 1.40.3.xxxx, I run into the problem where the pressing of the button to update server will initiate the download, unpack, install and checking… but then nothing. The server will not restart, and relaunching it from the app folder gives nothing, no sign of the chevron icon on the top menu bar. The Plex app cannot find the server. Restarting the machine doesn’t help. Downloading the server installation file from Plex website directly doesn’t help. I had to restore the server to previous version (#1.40.2.8395) from TimeMachine backup to have my Plex server running again. Same story with server version 1.40.4.xxxx and 1.40.5.xxxx.

I tried searching for this problem but I haven’t yet found anything similar or useful. Would anyone have any idea about what is happening? Thank you all in advance :slight_smile:

2

What model Mac is it?

one reason a server will not update is if there is database corruption

Generally you can check the plex media server.log for “malformed” or “corrupt” but here is info on other ways to check for database corruption.

https://support.plex.tv/articles/repair-a-corrupted-database/

if it is corrupt the easiest thing to try is to restore a database back up

https://support.plex.tv/articles/202485658-restore-a-database-backed-up-via-scheduled-tasks/

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Thank you @BigWheel . My machine is a 2019 MBP 16-inch. I have read your provided links, and tried using the Plex SQlite. I have done the following:

sqlite> PRAGMA integrity_check;
*** in database main ***
On tree page 84698 cell 23: Rowid 4020 out of order
wrong # of entries in index index_statistics_bandwidth_on_at
row 1387 missing from index index_statistics_media_on_account_id_and_timespan_and_at
row 1387 missing from index index_statistics_media_on_at
wrong # of entries in index index_statistics_media_on_account_id_and_timespan_and_at
wrong # of entries in index index_statistics_media_on_at
sqlite> REINDEX;
sqlite> PRAGMA integrity_check;
*** in database main ***
On tree page 84698 cell 23: Rowid 4020 out of order

As seen above, after trying to reindex my database, most of my errors are gone except one. What would you recommand me do next? Shall I proceed to the “Low-Level Database Recovery”? Thanks again :slight_smile:

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