Having a strange Network problem that blocks plex login

I can not log in to theese forums using any computer connected to my home Network, i had to disable WiFi on my Phone and log in using 4g.

Weird thing is, everything else seem to work, it’s only plex.tv that is problematic. It’s like my isp is blocking something.

I get all kinds of ssl sertificate errors. Clock is correct

I have a feeling that it’s something really simple, but all devices on my home Network is affected and all browsers, but not outside, like my Phone will get errors if WiFi is enabled but work fine if i use 4g.

Any ideas for troubleshooting furter?

Sounds fixable. Let’s get some data before we call in the cavalry.
Open a terminal on a linux machine or a Mac and we can test your secure connections.

curl -v https://plex.tv

Copy the output and paste it into a </> code block.
Thanks!

So i tried resetting the router, and now i can access the plex server locally, which complains it is not claimed.

But i still cannot log in from my home Network. Does plex use an outside service for user authentication? Because i log in using email.

This is the output from the curl command.
Hard to do from a phone🤣

* Expire in 0 ms for 6 (transfer 0x55e9b20cb010)
* Expire in 1 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 1 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 1 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 1 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 1 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 1 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 1 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 1 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 1 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 1 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 1 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 1 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 1 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 1 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 1 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 1 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 1 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 0 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 1 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 2 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 1 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 1 ms for 1 (transfer 0x55e9b20cb010)
* Expire in 1 ms for 1 (transfer 0x55e9b20cb010)
*   Trying 54.171.220.151...
* TCP_NODELAY set
* Expire in 149998 ms for 3 (transfer 0x55e9b20cb010)
* Expire in 200 ms for 4 (transfer 0x55e9b20cb010)
* Connected to plex.tv (54.171.220.151) port 443 (#0)
* ALPN, offering h2
* ALPN, offering http/1.1
* successfully set certificate verify locations:
*   CAfile: none
  CApath: /etc/ssl/certs
* TLSv1.3 (OUT), TLS handshake, Client hello (1):
* TLSv1.3 (IN), TLS handshake, Server hello (2):
* TLSv1.3 (IN), TLS handshake, Encrypted Extensions (8):
* TLSv1.3 (IN), TLS handshake, Certificate (11):
* TLSv1.3 (IN), TLS handshake, CERT verify (15):
* TLSv1.3 (IN), TLS handshake, Finished (20):
* TLSv1.3 (OUT), TLS change cipher, Change cipher spec (1):
* TLSv1.3 (OUT), TLS handshake, Finished (20):
* SSL connection using TLSv1.3 / TLS_AES_128_GCM_SHA256
* ALPN, server accepted to use h2
* Server certificate:
*  subject: C=CH; ST=Nidwalden; L=Stans; O=Plex GmbH; CN=*.plex.tv
*  start date: Sep 14 00:00:<U+202A>00 2022<U+202C> GMT
*  expire date: Sep 23 23:59:<U+202A>59 2023<U+202C> GMT
*  subjectAltName: host "plex.tv" matched cert's "plex.tv"
*  issuer: C=US; O=DigiCert Inc; CN=DigiCert TLS RSA SHA256 2020 CA1
*  SSL certificate verify ok.
* Using HTTP2, server supports multi-use
* Connection state changed (HTTP/2 confirmed)
* Copying HTTP/2 data in stream buffer to connection buffer after upgrade: len=0
* Using Stream ID: 1 (easy handle 0x55e9b20cb010)
> GET / HTTP/2
> Host: plex.tv
> User-Agent: curl/7.64.0
> Accept: */*
>
* TLSv1.3 (IN), TLS handshake, Newsession Ticket (4):
* Connection state changed (MAX_CONCURRENT_STREAMS == 250)!
< HTTP/2 302
< cache-control: no-cache
< content-type: text/html; charset=utf-8
< date: Sat, 08 Oct 2022 08:48:53 GMT
< location: https://www.plex.tv/
< referrer-policy: origin-when-cross-origin
< set-cookie: _my-plex_session_32=MncySnNleHh5RmJ4V0dFNExjVEZZa0pmZE9KYkMzKzZqTVVNQTNNTFdkaTZSMW10Qit2THNjRTZlak9naEUxRk9WWjNoU29ZVjFXdVo3TERheVRNMno0SkF0aU1HdWtFWXh3WEVLNG5vaTQxbE5GRTFrK1RKOFpoSERqYnhDUm5KYWRVNXlFendjdnNJcUlDN1hjK3htOFMrMUFGRXNoL2dkWEdMZTdvUHlrPS0tSHVZWGQ4cHRObHVNYlptdjhFRlZnZz09--ff83d112d48d1799fa7122bc3a38c71747edfedc; path=/; HttpOnly; secure
< strict-transport-security: max-age=<U+202A>31536000<U+202C>; includeSubDomains; preload
< vary: Origin
< x-content-type-options: nosniff
< x-frame-options: SAMEORIGIN
< x-request-id: 5a1636f3-1d60-4ed3-95b8-19169ef356c4
< x-runtime: <U+202A>0.005814<U+202C>
< x-xss-protection: 1; mode=block
<
* Connection #0 to host plex.tv left intact

Also the logs indicate trouble getting updates


[custom-init] No custom services found, skipping...

s6-rc: info: service s6rc-oneshot-runner: starting

s6-rc: info: service s6rc-oneshot-runner successfully started

s6-rc: info: service fix-attrs: starting

s6-rc: info: service 00-legacy: starting

s6-rc: info: service 00-legacy successfully started

s6-rc: info: service fix-attrs successfully started

s6-rc: info: service legacy-cont-init: starting

cont-init: info: running /etc/cont-init.d/01-envfile

cont-init: info: /etc/cont-init.d/01-envfile exited 0

cont-init: info: running /etc/cont-init.d/01-migrations

[migrations] started

[migrations] no migrations found

cont-init: info: /etc/cont-init.d/01-migrations exited 0

cont-init: info: running /etc/cont-init.d/10-adduser


-------------------------------------

          _         ()

         | |  ___   _    __

         | | / __| | |  /  \

         | | \__ \ | | | () |

         |_| |___/ |_|  \__/



Brought to you by linuxserver.io

-------------------------------------


To support LSIO projects visit:

https://www.linuxserver.io/donate/

-------------------------------------

GID/UID

-------------------------------------


User uid:    998

User gid:    100

-------------------------------------


cont-init: info: /etc/cont-init.d/10-adduser exited 0

cont-init: info: running /etc/cont-init.d/40-chown-files

cont-init: info: /etc/cont-init.d/40-chown-files exited 0

cont-init: info: running /etc/cont-init.d/45-plex-claim

cont-init: info: /etc/cont-init.d/45-plex-claim exited 0

cont-init: info: running /etc/cont-init.d/50-gid-video

cont-init: info: /etc/cont-init.d/50-gid-video exited 0

cont-init: info: running /etc/cont-init.d/60-plex-update

Atempting to upgrade to: 

https://downloads.plex.tv/plex-media-server-new//debian/plexmediaserver__amd64.deb:

2022-10-07 19:01:12 ERROR 404: Not Found.




########################################################

# Upgrade attempt failed, this could be because either #

# plex update site is down, local network issues, or   #

# you were trying to get a version that simply doesn't #

# exist, check over the VERSION variable thoroughly &  #

# correct it or try again later.                       #

########################################################



cont-init: info: /etc/cont-init.d/60-plex-update exited 0

cont-init: info: running /etc/cont-init.d/99-custom-files

[custom-init] No custom files found, skipping...

cont-init: info: /etc/cont-init.d/99-custom-files exited 0

s6-rc: info: service legacy-cont-init successfully started

s6-rc: info: service init-mods: starting

s6-rc: info: service init-mods successfully started

s6-rc: info: service init-mods-package-install: starting

s6-rc: info: service init-mods-package-install successfully started

s6-rc: info: service init-mods-end: starting

s6-rc: info: service init-mods-end successfully started

s6-rc: info: service init-services: starting

s6-rc: info: service init-services successfully started

s6-rc: info: service legacy-services: starting

services-up: info: copying legacy longrun plex (no readiness notification)

s6-rc: info: service legacy-services successfully started

s6-rc: info: service 99-ci-service-check: starting

[ls.io-init] done.

s6-rc: info: service 99-ci-service-check successfully started

Starting Plex Media Server.

Critical: libusb_init failed

Yes Plex runs their login service on plex.tv which is outside your LAN if you meant that.

This is the output from the curl command.
Hard to do from a phone🤣

Please curl from your main desktop.

FWIW all those “Expire in 0 ms for 1” messages are noise from using an old curl, in which they accidentally left some debug printfs in a git commit

I didn’t run it from my Phone, :rofl: I ran curl from my server, which runs Open Media Vault. Through an ssh window on my Windows workstation. But since i cannot log in to plex forums from there, i had to send the stuff by email to my Phone and post it from there. Yes it’s complicated.

Plex.tv is the only site i have issues with. And its all devices connected to my home Network. But as soon as i disabled WiFi on my Phone, it worked. So my suspicions go to my route or isp.

Okay let’s see if we can get some logs from a Plex player because curl worked but the Player doesn’t.

Please install Plex for Windows from the Media Server Downloads | Plex Media Server for Windows, Mac, Linux, FreeBSD and More
Fire it up and try to sign in.
Quit out of the app after it fails.
Zip up the Plex for Windows player log.
Drop it into your reply.

Thanks

I don’t know why, but yesterday i was completely unable to sign in to plex from my home Network aand today it just works. I have not restarted anything but it just works.

Weird???

The good kind of wierd.
Another guy was having network problems.
It turned out to be a mouse that chewed into his patch cable. :slight_smile:

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.