Can't change anything in settings

Hi

 

Love this, installing Plex on my server just to try this out. It does seem to work but I have a few 1080p movies that the AppleTV either can't run or my server can't transcode fast enough. The force transcode is set to False in settings. I would like to turn it on and choose what mbps to transcode to but I don't have the ability to change anything under settings?

 

My server has no problem Transcoding the file to run over my internet connection on another computer and has no problem transcoding to my Android phone via the Plex App.

 

AppleTV: Firmware 5.3

PMS: Version 0.9.728.33

Plexconnect: Version from today (31/07-2013)

 

Do anybody have any idea of what to do?

 

I'm located in Denmark if that matters :)

 

/Danny

What do you mean with "Can't change anything in settings"?

aTV->PlexConnect->Settings->...

What does not work?

It just display the settings i can't change anything. No matter what i press when a setting is highlighted it does not change.

I pressume I should be able to change the transcode setting through the Plexconnect aTV settings menu. or is there a settings file somewhere where I can change these settings?

How to report an issue

We need to see logs to have any idea of what is happening or what the problem could be, just saying it doesn’t work isn’t enough :slight_smile:

Ok, I just want to check, you are using the select button (center of the direction buttons) on the remote and not the play button?

Thx, for the quick response, I have tried both select, play, left and right with no effect. I’ll get a log file to you tomorrow, now it is off to bed in Denmark :slight_smile:

Ok, once you post all the relevant info I’ll have a look.

PMS and Plexconnect installed on my home server, which is a Windows Server 2008 R2, I´m using IIS to redirect trailers.apple.com following this guide.

ATV: AppleTV3 Firmware 5.3

PMS: Version 0.9.728.33

plexconnect Version: 31/07-2013

IP of Server: 10.0.0.6

Port number for Plexconnect: 9999

DNS Server: 10.0.0.1 (My router handeling DNS normally so not Google DNS Servers)

settings.cfg

Plexconnect log file (I went into trailers and went to settings tried to change a few things without luck)

I can't change anything under settings on the Plexconnect/Trailer app

/Danny

Umm… nothing seems out of the ordinary with your log file, could you edit settings.cfg and change loglevel from Normal to High and then repost a PlexConnect.log, thanks.

New bigger Log file :)

I tried pressing Refresh Library as well, it did reply that it started the library update

Did you check the permissions on your PlexConnect folder?

I think a permission problem would only be a problem when you shut down PlexConnect and it would not be able to save the ATVSettings.cfg file.

I’m stumped, the log looks fine except the settings aren’t toggled. Could you completely delete PlexConnect and download again please.

Deleted my Plexconnect, downloaded the newest one (01/08-2013) started it and got the error about port 80. Change the settings in settings.cfg to:

Port: 9999

DNS Server: 10.0.0.1

I powered off the AppleTV started Plexconnect and here is the log file

Same result, I still can´t change the settings

I wonder if it’s a problem caused by using IIS? Could you try it with out using IIS and just the default PlexConnect webserver.

Yeah it looks like it could be a problem with the IIS. I tried running Plexconnect from my Laptop instead this worked without a problem. I then tried running it without the IIS and this solved the problem as well, so it seems it doesn´t work when using the IIS redirect :(

Well this sucks since I have a few websites running on the server for personal use.

I was able to change the settings while in non-IIS mode, but when switching back to the IIS way after altering the settings.cfg it just reverts back to default. Is there any way to change the settings manually?

My server isn´t powerfull enough to transcode 1080p into 1080p but it is capable of doing it into 720p so that will have to do

 

I've got no ideas about the settings, but it is less strenuous on the processor to remux 1080p from (say) MKV to a 1080p apple tv playable format than to transcode to 720p. It is a bit counter intuitive, but if you have high bitrate mkv's and you want to play them on an atv3 then setting the transcode bitrate to a value higher than the bitrate of the video in question will make the PMS remux. I've set my ATV to 40mbps and it streams nicely without heavy load on the server. 

Cheers

Al

Yeah if I disable subtitles it works like a charme. Is there any subtiles capable of being displayed natively on the AppleTV or am I stuck with transcoding if I want subtitles?

It is a SRT subtitle file

I would rather have it remuxing to keep maximum quality if possible :)

Could you replace setting.js in the assets/js directory with this one and see if IIS works:-

settings.js (4.33 KB)

That didn´t help, same issue