Can't change manual port setting to automatic - "unable to connect to securely" message - Lifetime

Plex Media Server Remote Access
1

Server Version#: 1.41.5.9626-70009626
Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

2

Is the server running (Package Center) ?

If it is, Stop it.

Using FileStation, navigate to PlexMediaServer/AppData/Plex Media Server

Right-click Logs → Compress to Logs.zip

Download the ZIP file and attach here.

We’ll see what’s going on.

3

Thank you kindly. It’s too big to attach here. Logs.

4

We can manually remove the manual port setting

  • Stop PMS
  • Ensure you have the Synology Text Editor installed on the NAS
  • Using FileStation, Navigate to PlexMediaServer/AppData/Plex Media Server
  • Right-click Preferences.xml → Open with Text Editor
  • On the 2nd line, scroll right.

Look for the server setting “ManualPortMappingMode”

LastAutomaticMappedPort=“0” ManualPortMappingMode=“1” ManualPortMappingPort=“31416”

  • Change it from “1” (one) to “0” (zero)

  • Save the file and exit the text editor

  • Start PMS

Now open Remote Access.

5

I completed those steps up until Remote Access. I get this message: “app.plex.tv is unable to connect to “Server” securely”

6

Both problems have been taken care of. Thank you for the help.

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