Remote access from web app issue "unable to connect ... securely"

Plex Media Server Remote Access
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1

Server Version#: 1.32.1.6999-7000
Player Version#: 4.106.1

I have recently upgraded my Synology NAS to DSM 7. I upgraded the Plex Media Server app too (one version at a time).

In the process, Plex remote access was not working anymore: I hadn’t followed this.

Now, I have uninstalled Plex completely, and restarted from the guide above.

My router has a manual port forwarding from 32400 to my-synology-internal-ip:32400.
canyouseeme.org validates my ISP does not block 32400 port.

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I have configured manually remote access to 32400 and the page gives this:

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When I use plex app locally, e.g. my-synology-internal-ip:32400 or my-synology-extURL:32400, I can access my Plex Server media:

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But, my server is not accessible from app.plex.tv:

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It says: "app.plex.tv is unable to connect to “TibouvStation!” securely
Its “Secure connections” setting may be set to disabled, or you may need to adjust some settings on your network. "

Network Secure connections is set to Preferred.

What am I missing?

debug logs attached
Plex Media Server (1).log (12.8 KB)

Thank you!

2

I forgot to mention I can access my library from Plex app on my phone

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Anyone?..

4

You cannot use the private domain name to access Plex.
Either use the local IP (only recommended for initial set up),
or open the hosted web app.

5

To add to Otto

Did you reclaim the server on second installation?

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