Can't Claim Server

Plex Media Server Desktops & Laptops
1

Server Version#: 1.13.8.5395-10d48da0d
Player Version#: 3.67.1 (just the webapp through 127.0.0.1:32400/web)

I am running a PMS on a Windows 10 machine. I am initially able to get the library set up on the web app through 127.0.0.1, but as soon as I try to claim the unclaimed media server to plex tv account, I get the no soup for you message.

I have tried uninstalling PMS, deleting my settings out of app data, clearing out my authorized devices, restarting, reinstalling PMS with admin access (onto my C: drive, not my program files, so that the app would have access to the file structure).

I have 2 theories. The first is that I accidentally signed into my plex account with the wrong google account. I have since unauthorized plex on that account and relinked my correct google account to plex. I have actually de-linked them all because I thought that was messing with it.

The 2nd is that I use static IP address on my computer, but I don’t really think that is the problem as I am just trying to run the PMS and player on the same machine.

Also, I have been getting a lot of authorized chrome devices. Not sure why that is.

plex
plex.PNG844×448 277 KB

I did see that I may need to adjust my time on my machine, but as far as I can tell, I am synced up with the atomic clock for Central Standard Time from www.time.gov .

I am running the PMS library off an external drive. I am also trying to use a roku streaming stick+, but I am trying to get the plex player to work for now.

I do see that there have been some status issues with Plex, but not really sure how that is connected. https://status.plex.tv/

Any help would be appreciated. I have used Plex several years ago with no issues. But not getting this up and running is driving me crazy.

Logs.zip (7.9 MB)

2

Have you tried bringing up a browser and using the IP address (not localhost)? http://win10_ip_address:32400/web

Lastly, I would check the firewall to see if port 32400 is allowed.

3

Did you perhaps force ‘Secure Connections’ at all times?
(Settings - Server - Network - ‘Secure Connections’)
This may not work under all circumstances in the local network.

I’d try to revert this for now.
If you cannot access your server settings anymore, import this registry file secure_preferred.zip (386 Bytes)

(while Plex server is closed!)

4

there was no setting for secured connections in the server.

PNG
PNG604×827 173 KB

i did allow non secure connections from the webplayer. I set that to always.
Also, I do see a little green lock next to my server while in the localhost webapp.

When i go through my IP address:32400/web, I don’t see the server. I turned off windows firewall, but that didn’t help. So it seems like it is the switch from local host to online hosted PMS that is not allowing me to claim the server.

Why would that be? Any troubleshooting ideas there? Maybe just port forward?

5

This is very unusual.
The selector for the secure connection should appear immediately underneath the first checkbox ‘IPv6 support’.

Do you have any web browser add-ons active?
Maybe try a different web browser?

What do you mean by that?
Is your Plex server machine ‘remote’ to you, in a datacenter or similar?

6

It looks like the IP address of your server is not a ‘private’ IP.
Are you aware of this?

8

My PMS is on the same windows machine as what I am trying to access it from.

I tried firefox with no add-ons. Same behavior.

No. What does that mean? I have remote access disabled currently (it is the app came installed). I figured I would get it working before worrying about accessing it outside my home network.

9

OK, the IP address of your computer is 172.168.0.100
I assume you have a router which connects your home network to the internet, right?

If you have a router, then it is this router which is using an IP address range for the home network, which is not really suitable.

Log into your router’s preferences menu and tell to use either
192.168.0.x
or maybe
172.19.0.x
as the address range for your home network.

After changing that setting, you need to reboot
the router first,
then after a few minutes the plex server
then all other devices on the network.

Changing the IP addresses of your home network to a ‘private’ range is important, because otherwise Plex won’t behave as expected and you’ll have to constantly jump through hoops to make it work.

10

so you’re telling me the random IP range i selected by dropping the 2nd 9 to a 7 on my IP address (192.168.0.XXX to 172.168.0.XXX) put me into a ‘public IP’ range? And that simply moving back to 192.168.0.XXX will fix it? This is blowing my mind.

Thank you so much for pointing that out. I’ll see if it works!

11

Precisely.

12

it worked!!! thank you!

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