Server Version#: 4.92.0
Player Version#: not listed under Plex Web, Player, or General.
No server log attached.
I need help with the message, “The server “MediaCenter” is unreachable. Make sure it’s running, double check your network, and try again.” It keeps trying to connect but is unsuccessful.
My server & Plex are on the same desktop computer which is connected to the internet. I’ve checked for Plex updates for my Win 7, 64-bit desktop but there is not an update for my computer.
I’ve signed out and in several times.
I’ve read the support article, “Why can’t the Plex app find or connect to my Plex Media Server?” I do not have a VPN
I’ve solved this problem in the past but today I’m at a loss. Please help. Thanks!
When I enter http://127.0.0.1:32400/identity or the address of my Plex server, Firefox states: “Unable to connect. Firefox can’t establish a connection to the server at …”
When I enter these addresses in Edge I get: “Can’t reach this page. 127.0.0.1 refused to connect.”
I am connected to the internet and can connect to email, etc.
My Plex server is open in a Firefox tab. I’ve always had it open in a Firefox tab. I open another tab, next to my Plex server tab for 127.xxx.
I haven’t changed anything I’ve done in the past.
Those errors are telling you the same thing. It’s what you would see if Plex Media Server was not running because nothing would be listening on port 32400.
PMS spawns a web server to listen on that port. Although PMS might be running, the web server may have crashed.
@dbirch and I are therefore curious if you see PMS running in your taskbar. We ask if you can see it there because PMS has no GUI window whatsoever. That web page you say is always open is actually a Player. The server just sort of runs in the background as a service or a daemon if that makes sense. The server may have crashed but that web page wouldn’t close. It might say Server Unavailable or have yellow exclamation points if it crashed or the web server crashed.
Thanks for clarifying your Firefox and your PMS are on the same computer (and therefore can use 127.0.0.1). Let us know if you can see PMS running via a task bar icon (which you may have to unhide).
Whatever happens, we will eventually hope you can find server logs by copying them from the folder manually. Zip and attach them here.
netstat -a and paste the results here, that will allow us to see if anything is listening on port 32400.
I ran into this problem earlier because some how I accidentally enabled ivp6 support and it some how prevented plex from even trying to listen on ivp4.
So, to resolve this, I simply used the app.plex.tv to login to my account and it was able to get me back into my plex to see my settings and I was able to fix it from there.
I don’t know if that is what is happening to you but let’s see if anything is listening. Then as others have said, you’re going to want to post your logs.
Thank you everyone for your help and ideas. The next day, 9/30, everything was working well, as before - my desktop that has my Plex media server was connected and all my android devices were connected as before. I’m assuming the web server did crash which caused my Plex media server to not connect. So I don’t need to post any logs now.
Regarding Plex on the task bar: I clicked on the PlexMediaCenter.exe file and it tries to open up but nothing appears and Plex does not appear as an application in my Task Manager, but it (PlexMediaCenter.exe) does appear as a process in my
Task Manager. This is what I observed on 9/29 when I couldn’t connect to my Plex media server and on 9/30 when somehow it did connect to my Plex media server.
Regarding listening with netstat -a typed in the command prompt: On 9/30, it showed it was listening. I wish I had tried this on 9/29 to verify the assumption that it was not listening.
I’m just glad it’s fixed. Thank you all for your help and ideas which helped me feel that I’m not alone with my problem and I felt encouraged to keep trying. Much gratitude from me to all of you who posted. Thanks!
I installed Plex software on my desktop in March or Feb of this year. Plex Media Server.exe does appear in C:\Program Files (x86)\Plex\Plex Media Server
I’m having a very similar issue that started one or two upgrades ago I think. Plex installed on my Desktop PC. Win10 Pro Ver 21H2, 32gb, Ryzen7 5700G, Radeon RX6600.
After a couple of days my plex server stops responding and I have to reboot my computer to get it to work again. I’ve run through similar steps and I think the web service may be crashing not the server maybe? What are next steps to diagnose? I looked through the Plex Media Server.log and didn’t see anything that was a smoking gun, but I’m not that familiar with it. Happy to send the logs as a PM to someone that might understand them better? I’m at my wits end with this. As a temp setup, I my computer reboots every Monday AM at 2am, but It’s Thursday and I can’t reach my server again…
Update. My problem came back & the following message appeared: "app.plex.tv is unable to connect to “Media Center” securely.
After gaining access to my “Media Center”, by claiming it using the software link provided in this thread, I went into my router and designated port forwarding for 32400.
I did this yesterday and I believe everything is working as usual.
I haven’t gone through the reclaim the server yet because it comes back as soon as I restart. Last time I tried something like that I managed to ‘fix’ it so well that I had to start from a clean install. So I’m hesitant to go deep into things unless I know for sure that is the issue.
I recently set up a docker instance with plex on my NAS. I’ve got a different tuner hooked up to to that one to see if I like it better. Sounds like that has been more stable for people than the windows server and I’d like to be able to actually turn off my PC eventually! Fingers crossed that it works because having to restart my computer every day is not high on my list of things to deal with.
