Can't connect to PMS after updating WebOS app

Plex Players Smart TVs
1

Hi,

I updated to the latest version of the WebOS app yesterday and have since been unable to connect to my media server on my network. In the previous app version I normally dont have any settings modified but what the default is. Remote access works fine. Connections from outside the network are able to be made fine and play media.

Since updating I have tried changing my DNS, enabling insecure connections, adding my TV IP as allowed to make insecure connections, reinstalling the app, a full power cycle of the TV (unplugged), rebooting the modem. I am not able to connect via manual mode either

Below are my current configurations:

Server Version#: 1.22.1.4228

Client Version#: 5.11.1
Platform Version#: 4.9.0

TV model: 55UM7300AUE

TV IP: 192.168.0.53
PMS IP: 192.168.0.30

DNS server: 1.1.1.1

Server side secure connections: Preferred

Client side
Allow Insecure Connections: Always
Prefer Insecure Connections: Always

Im not too familiar with the DNS rebinding stuff, my modem is a Rogers Hitron and besides changing my DNS servers I dont know if there are other related options there.

If anyone has any ideas please let me know.

2

You aren’t doing anything wrong. This app broke it (much like the last one). We need a solution NOW. At least allow us to “leave early access” like the previous version which was the only thing that fixed it for me!

When the only thing that changes is the application updates and now you can’t connect to your local Plex server, it’s not you…

3

So I am still unable to connect even via manual connections, but I guess theres some solace in that trying to reach http://[private-ip]:32400/web does not work on my phone either. I unfortunately don’t have another pc to test with at home here, but I’m not seeing anything that looks like connections from the tv or phone to my plex media server.

The modem/router I’m using is one directly from my ISP. Does anyone know if theres any setting I can tweak to get this to work?

4

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