Can you share some additional information about your server’s configuration:
- Is it hosted locally or remotely?
- Are you using a custom server access URL?
- Are you using a custom server certificate?
- Have you completed the claim process for the server?
In particular, if the server is installed remotely, you should perform the first-time configuration using an SSH tunnel to proxy a local connection to your browser. More information can be found in the “On a Different Network” section of the installation support document:
So, something like:
ssh user@nnn.nnn.nnn.nnn -L 8888:127.0.0.1:32400
Provide your password and, once connected, browse to http://127.0.0.1:8888/web in your local browser to perform initial configuration of the server.
Finally, please don’t double post the same issue; if you want your original post to bubble back up to the top of the forum topics, make edits to it to provide additional, relevant details which could help folks in helping you.
