Can't download films, series, music etc. on mobile device

Server Version: 4.53.0 (Synology DSM 7.0)
Player Version: 7.15 (Apple Iphone XS Max)

Here is the topic of my problem @ChuckPa

For the last few months I have not been able to download films and series on my mobile phone.

Downloads work on my Ipad and the Desktop pc version.

UPDATE: I deleted and reinstalled the app. It works now!

Thanks for help!

Please now go grab the server logs while that error is still in the buffers.

Settings - Server - Troubleshooting - Download Logs

It will give you a ZIP file.

please attach it here with your next reply.

If this is one of Plex’s movies – you can’t download them. (that would be piracy)

It was my movies.

Plex Media Server Logs_2021-03-25_08-11-21.zip (5.3 MB)

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