Cant find server

Plex Media Server Desktops & Laptops
1

Server Version#: 3.104.2
Player Version#:

I have an old account and it was hacked. I mange to get it reverted back to me but now it just state that it can’t find the server:

plex
plex816×612 22.5 KB

But I then created a new account and that work fine.

Can anyone explain this? why is one account able to find the server and the other is not able to find the server?

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