Can't find show even though it is in tvdb.com

[Oingofan]

Server Version#: 1.20.1.3252
Player Version#:

I have a show that Plex just doesn’t want to add the metadata for even though it is found in tvdb.com.

It was one TV show (not a series). So I tried multiple ways of naming it including removing the apostophe, changing the season and episodes, etc.

https://thetvdb.com/movies/sgt-peppers-musical-revolution

Log file snippet:
2020-09-13 10:59:02,427 (ea8) : DEBUG (runtime:717) - Handling request GET /:/plugins/com.plexapp.agents.thetvdb/messaging/function/X0FnZW50S2l0OlNlYXJjaA__/Y2VyZWFsMQoxCmxpc3QKMApyMAo_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__
2020-09-13 10:59:02,427 (ea8) : DEBUG (runtime:49) - Received packed state data (580 bytes)
2020-09-13 10:59:02,427 (ea8) : DEBUG (runtime:814) - Found route matching /:/plugins/com.plexapp.agents.thetvdb/messaging/function/X0FnZW50S2l0OlNlYXJjaA__/Y2VyZWFsMQoxCmxpc3QKMApyMAo_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__
2020-09-13 10:59:02,427 (ea8) : INFO (agentkit:961) - Searching for matches for {‘openSubtitlesHash’: ‘876e0b7030f9cc5a’, ‘episode’: ‘0’, ‘episodic’: ‘1’, ‘show’: “Sgt Pepper’s Musical Revolution”, ‘season’: ‘0’, ‘filename’: ‘%5C%5Cbeetlejuice%5Ctv%20series%5CSgt%20Pepper%27s%20Musical%20Revolution%5CSeason%2000%5CS00E00%20-%20Sgt%20Pepper%27s%20Musical%20Revolution%2Emp4’, ‘plexHash’: ‘ae0cb0520fbdf2ad0c1018bb9f5d3f92b7356e24’, ‘duration’: ‘-1’, ‘id’: ‘86401’}
2020-09-13 10:59:02,443 (ea8) : DEBUG (networking:143) - Requesting ‘http://127.0.0.1:32400/library/metadata/86401/tree’
2020-09-13 10:59:02,476 (ea8) : DEBUG (networking:138) - Fetching ‘https://meta.plex.tv/tv/guid/4f/4f8ef148f2b2a2614ff59816f5482a3a9bb379ac.xml’ from the HTTP cache
2020-09-13 10:59:02,519 (ea8) : DEBUG (networking:143) - Requesting ‘https://meta.plex.tv/tv/names/en/84/841dc1260f105dd206a92619ae996fe437d02925.xml’
2020-09-13 10:59:02,809 (ea8) : DEBUG (networking:143) - Requesting ‘https://meta.plex.tv/tv/names/en/64/64356bcfae350c970263c1ce575185b289f7b836.xml’
2020-09-13 10:59:03,046 (ea8) : DEBUG (networking:143) - Requesting ‘https://meta.plex.tv/tv/names/en/a0/a0f1490a20d0211c997b44bc357e1972deab8ae3.xml’
2020-09-13 10:59:03,298 (ea8) : DEBUG (networking:143) - Requesting ‘https://meta.plex.tv/tv/names/en/fe/fe0feb3c23600a3f968f718c8cde15289f98bdca.xml’
2020-09-13 10:59:03,578 (ea8) : DEBUG (networking:143) - Requesting ‘https://meta.plex.tv/tv/names/en/75/75d625211c6682d4fcc4d0770f0d72cb6f5f9e18.xml’
2020-09-13 10:59:03,823 (ea8) : INFO (logkit:16) - Searching for exact match with: Sgt+Pepper%27s+Musical+Revolution (lang: en)
2020-09-13 10:59:03,825 (ea8) : DEBUG (networking:143) - Requesting ‘https://tvdb2.plex.tv/search/series?name=Sgt+Pepper’s+Musical+Revolution’
2020-09-13 10:59:04,226 (ea8) : ERROR (networking:196) - Error opening URL ‘https://tvdb2.plex.tv/search/series?name=Sgt+Pepper’s+Musical+Revolution’
2020-09-13 10:59:04,227 (ea8) : INFO (logkit:16) - HTTPError 404:
2020-09-13 10:59:04,227 (ea8) : INFO (logkit:16) - There was a problem attempting an exact TVDB match in Sgt+Pepper%27s+Musical+Revolution (lang: en)
2020-09-13 10:59:04,227 (ea8) : DEBUG (runtime:88) - Sending packed state data (607 bytes)
2020-09-13 10:59:04,227 (ea8) : DEBUG (runtime:924) - Response: [200] str, 320 bytes

Any suggestions? thx!

[FordGuy61]

Add it as a movie, not a TV show.

/A Movie Library
  /Sgt Pepper's Musical Revolution (2017)
    /Sgt Pepper's Musical Revolution (2017).mkv

[Oingofan]

Interesting. So even though it was on TV, it is counted as a movie?

[FordGuy61]

Yes. Anything that is a movie, even a TV movie, should be in a movie library.

If you look at thetvdb page for the movie, you’ll see it listed with THETVDB.COM MOVIE ID.
For TV series, thetvdb shows THETVDB.COM SERIES ID. IMDB shows it as a TV Movie instead of a TV Series as well.