Can't find the agent "Plex Movie"

Server Version#: 1.30.0.6442
Player Version#:NA

I am interested in the new “Discover Credits” function. But my movie library has no option to “Upgrade Matching”.

When I check the setting of Server - Agent. There is the “Plex Agent (Legacy)” only. no new agent. Why?

But when I check the Library - Edit - Advance, there is “Plex Movie”

Even though, I can’t use the “Discover Credits”

I don’t want to delete the whole library.

Thanks.

I have had the same problem with Discover Credits. I just figure out (by this thread), that you must have Include adult content disabled on each library. I then logged out and back in again and it worked.

https://support.plex.tv/articles/upgrading-a-movie-library-to-the-use-the-new-plex-movie-agent/

Set the Agent to “Plex Movie” (NOT “Plex Movie (Legacy)”)
This is a one-way street. Don’t revert it. (you can actually mess up your library by going back and forth, so don’t do it.)
The conversion is not complete unless you Refresh Metadata of the whole library afterwards.

As in my screenshot, I can’t set the Agent to “Plex Movie” in Server - Setting, but it appears in LIbrary - Edit - Advance. I am a bit confused what AGENT I am using.,

Thanks. But it looks can’t help me…

Should I refresh the metadata?

This menu is irrelevant for the new agents.

Select it there.

It is “Plex Movie” already.

image

Then you have found the agent.
What is the issue?

The issue is I can’t see the “Discover Credits” function…

“Discover Credits” is not a checkbox which you could find in the settings of the library.

Make sure that you are using your admin Plex account for testing. Access to Discover is currently limited for managed users.

Go here https://app.plex.tv/desktop/#!/settings/online-media-sources
and make sure that “Discover Source” is not “Disabled”.

Then enter the detail page of a movie or tv show and click on an actor picture.

Is it correct?

That only two option is “Disabled for managed users” and “Disabled”

I have not change anything except chang my plex web language from Chines to English. It works now… I will test to change it back.

Thanks.

Yes. But it means that your managed users won’t see it.

Do you have some extended filtering in your network?
Discovery uses a new subdomain discover.plex.tv and the server and your clients need to have access to that.

Strange things happened. The “Discover Credits” feature disappeared again… I have not changed anything as I remembered…

That’s not the Discover Credits page.

That’s the page I click the actor avatar in the film info. I remember that the Discover Credits appeared there yesterday.

The above screenshot only shows how your local library is looking after you engage a filter for [actor name].
This is the old behaviour, without the Discover Credits feature.

With Discover Credits enabled, it should look more like this:

I understand your point. So the problem is the Discover Credits should appear when I click the actor’s avatar or search the name in the search box, right?

Correct.