- Your libraries must use the new agents
https://support.plex.tv/articles/migrating-a-tv-library-to-use-the-new-plex-tv-series-agent-scanner/
https://support.plex.tv/articles/upgrading-a-movie-library-to-the-use-the-new-plex-movie-agent/ - libraries which were converted to the new agents must have completed the process by Refreshing Metadata of the whole library
- movies and shows must be “matched”, meaning they must be connected to a listing on either TheMovieDB.org, or IMDb.com, or TheTVDB.com
- The libraries must NOT be excluded from global search
- “Include adult content” must NOT be active in the properties of the libraries
