Can't find tv more or Audio settings so I can listen in surround

Plex Players Desktop Players
1

I’ve tried to download updates for plex media player but it tells me theres an error in settings I can’t find any audio tab . What I’m I missing lol ???

2

Are you downloading Plex Media Player from here? Plex Media Player

What OS are you on?

3

windows 10

4

plex
plex816×612 56.2 KB

5

thats the error i keep getting

6

What’s in the log file (linked to in that error window)?

7

[0C4C:1D98][2020-02-16T14:54:18]i001: Burn v3.10.3.3007, Windows v10.0 (Build 17763: Service Pack 0), path: C:\Users\Owner\AppData\Local\Temp{3E7D8139-0BD1-4BCF-B2DE-87E7D247DB13}.cr\PlexMediaPlayer-2.50.0.1045-37e9e857-windows-x64 (1).exe
[0C4C:1D98][2020-02-16T14:54:18]i000: Initializing numeric variable ‘autolaunch’ to value ‘0’
[0C4C:1D98][2020-02-16T14:54:18]i000: Initializing string variable ‘InstallFolder’ to value ‘[ProgramFiles64Folder]Plex\Plex Media Player’
[0C4C:1D98][2020-02-16T14:54:18]i000: Initializing string variable ‘LaunchTarget’ to value ‘[InstallFolder]\PlexMediaPlayer.exe’
[0C4C:1D98][2020-02-16T14:54:18]i009: Command Line: ‘"-burn.clean.room=C:\Users\Owner\Downloads\PlexMediaPlayer-2.50.0.1045-37e9e857-windows-x64 (1).exe" -burn.filehandle.attached=552 -burn.filehandle.self=616’
[0C4C:1D98][2020-02-16T14:54:18]i000: Setting string variable ‘WixBundleOriginalSource’ to value ‘C:\Users\Owner\Downloads\PlexMediaPlayer-2.50.0.1045-37e9e857-windows-x64 (1).exe’
[0C4C:1D98][2020-02-16T14:54:18]i000: Setting string variable ‘WixBundleOriginalSourceFolder’ to value ‘C:\Users\Owner\Downloads’
[0C4C:1D98][2020-02-16T14:54:18]i000: Setting string variable ‘WixBundleLog’ to value ‘C:\Users\Owner\AppData\Local\Temp\Plex_Media_Player_20200216145418.log’
[0C4C:1D98][2020-02-16T14:54:18]i000: Setting string variable ‘WixBundleName’ to value ‘Plex Media Player’
[0C4C:1D98][2020-02-16T14:54:18]i000: Setting string variable ‘WixBundleManufacturer’ to value ‘Plex’
[0C4C:04D0][2020-02-16T14:54:18]i000: Setting numeric variable ‘WixStdBALanguageId’ to value 1033
[0C4C:04D0][2020-02-16T14:54:18]i000: Setting version variable ‘WixBundleFileVersion’ to value ‘2.50.0.0’
[0C4C:1D98][2020-02-16T14:54:18]i100: Detect begin, 13 packages
[0C4C:1D98][2020-02-16T14:54:18]i000: Registry key not found. Key = ‘Software\Plex, Inc.\Plex Media Player’
[0C4C:1D98][2020-02-16T14:54:18]i052: Condition ‘PreviousInstallFolder’ evaluates to false.
[0C4C:1D98][2020-02-16T14:54:18]i000: Setting numeric variable ‘FoundMfPlatDll’ to value 1
[0C4C:1D98][2020-02-16T14:54:18]i000: Setting numeric variable ‘Found_ucrtbase_dll’ to value 1
[0C4C:1D98][2020-02-16T14:54:18]i052: Condition ‘NOT Found_ucrtbase_dll’ evaluates to false.
[0C4C:1D98][2020-02-16T14:54:18]i000: Setting string variable ‘WinRegCurrentBuildNumber’ to value ‘17763’
[0C4C:1D98][2020-02-16T14:54:18]i000: Setting string variable ‘WinRegCurrentBuild’ to value ‘17763’
[0C4C:1D98][2020-02-16T14:54:18]i000: Setting string variable ‘WinRegEditionID’ to value ‘Professional’
[0C4C:1D98][2020-02-16T14:54:18]i000: Setting string variable ‘WinRegInstallationType’ to value ‘Client’
[0C4C:1D98][2020-02-16T14:54:18]i000: Setting string variable ‘WinRegMediaPlayer’ to value ‘C:\Program Files\Windows Media Player’
[0C4C:1D98][2020-02-16T14:54:18]i000: Setting string variable ‘WinRegProductName’ to value ‘Windows 10 Pro’
[0C4C:1D98][2020-02-16T14:54:18]i000: Setting string variable ‘WinRegReleaseID’ to value ‘1809’
[0C4C:1D98][2020-02-16T14:54:18]i000: Registry key not found. Key = ‘SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2919355~31bf3856ad364e35~amd646.3.1.14’
[0C4C:1D98][2020-02-16T14:54:18]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2919355~31bf3856ad364e35~x866.3.1.14’
[0C4C:1D98][2020-02-16T14:54:18]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[0C4C:1D98][2020-02-16T14:54:18]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[0C4C:1D98][2020-02-16T14:54:18]i052: Condition ‘FoundMfPlatDll AND WinRegMediaPlayer’ evaluates to true.
[0C4C:1D98][2020-02-16T14:54:18]i052: Condition ‘FoundMfPlatDll AND WinRegMediaPlayer’ evaluates to true.
[0C4C:1D98][2020-02-16T14:54:18]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[0C4C:1D98][2020-02-16T14:54:18]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[0C4C:1D98][2020-02-16T14:54:18]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[0C4C:1D98][2020-02-16T14:54:18]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[0C4C:1D98][2020-02-16T14:54:18]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[0C4C:1D98][2020-02-16T14:54:18]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[0C4C:1D98][2020-02-16T14:54:18]i101: Detected package: MediaPackWin7x86, state: Present, cached: None
[0C4C:1D98][2020-02-16T14:54:18]i101: Detected package: MediaPackWin7x64, state: Present, cached: None
[0C4C:1D98][2020-02-16T14:54:18]i101: Detected package: MediaPackWin8x86, state: Present, cached: None
[0C4C:1D98][2020-02-16T14:54:18]i101: Detected package: MediaPackWin8x64, state: Present, cached: None
[0C4C:1D98][2020-02-16T14:54:18]i101: Detected package: MediaPackWin81x86, state: Present, cached: None
[0C4C:1D98][2020-02-16T14:54:18]i101: Detected package: MediaPackWin81x64, state: Present, cached: None
[0C4C:1D98][2020-02-16T14:54:18]i101: Detected package: MediaPackWin10x86, state: Present, cached: None
[0C4C:1D98][2020-02-16T14:54:18]i101: Detected package: MediaPackWin10x64, state: Present, cached: None
[0C4C:1D98][2020-02-16T14:54:18]i101: Detected package: MediaPackWin10x861511, state: Present, cached: None
[0C4C:1D98][2020-02-16T14:54:18]i101: Detected package: MediaPackWin10x641511, state: Present, cached: None
[0C4C:1D98][2020-02-16T14:54:18]i101: Detected package: pmp, state: Absent, cached: None
[0C4C:1D98][2020-02-16T14:54:18]i101: Detected package: vcredist_repair, state: Absent, cached: Complete
[0C4C:1D98][2020-02-16T14:54:18]i101: Detected package: vcredist, state: Absent, cached: Complete
[0C4C:1D98][2020-02-16T14:54:18]i052: Condition ‘VersionNT >= v6.1’ evaluates to true.
[0C4C:1D98][2020-02-16T14:54:18]i052: Condition ‘NOT ((VersionNT = v6.1) AND ((NOT ServicePackLevel) OR (ServicePackLevel < 1)))’ evaluates to true.
[0C4C:1D98][2020-02-16T14:54:18]i052: Condition ‘NOT ((VersionNT = v6.3) AND (KB2919355_x86 <> 112 AND KB2919355_amd64 <> 112))’ evaluates to true.
[0C4C:1D98][2020-02-16T14:54:18]i199: Detect complete, result: 0x0
[0C4C:04D0][2020-02-16T14:54:20]i000: Setting numeric variable ‘EulaAcceptCheckbox’ to value 0
[0C4C:1D98][2020-02-16T14:54:20]i200: Plan begin, 13 packages, action: Install
[0C4C:1D98][2020-02-16T14:54:20]i052: Condition ‘VersionNT=v6.1 AND NOT VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[0C4C:1D98][2020-02-16T14:54:20]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin7x86
[0C4C:1D98][2020-02-16T14:54:20]i052: Condition ‘VersionNT=v6.1 AND VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[0C4C:1D98][2020-02-16T14:54:20]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin7x64
[0C4C:1D98][2020-02-16T14:54:20]i052: Condition ‘VersionNT=v6.2 AND NOT VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[0C4C:1D98][2020-02-16T14:54:20]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin8x86
[0C4C:1D98][2020-02-16T14:54:20]i052: Condition ‘VersionNT=v6.2 AND VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[0C4C:1D98][2020-02-16T14:54:20]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin8x64
[0C4C:1D98][2020-02-16T14:54:20]i052: Condition ‘VersionNT=v6.3 AND NOT VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[0C4C:1D98][2020-02-16T14:54:20]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin81x86
[0C4C:1D98][2020-02-16T14:54:20]i052: Condition ‘VersionNT=v6.3 AND VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[0C4C:1D98][2020-02-16T14:54:20]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin81x64
[0C4C:1D98][2020-02-16T14:54:20]i052: Condition ‘VersionNT>=v10.0 AND NOT VersionNT64 AND WinRegCurrentBuildNumber=10240 AND WinRegInstallationType~=“Client”’ evaluates to false.
[0C4C:1D98][2020-02-16T14:54:20]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x86
[0C4C:1D98][2020-02-16T14:54:20]i052: Condition ‘VersionNT>=v10.0 AND VersionNT64 AND WinRegCurrentBuildNumber=10240 AND WinRegInstallationType~=“Client”’ evaluates to false.
[0C4C:1D98][2020-02-16T14:54:20]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x64
[0C4C:1D98][2020-02-16T14:54:20]i052: Condition ‘VersionNT>=v10.0 AND NOT VersionNT64 AND WinRegReleaseID=1511 AND WinRegInstallationType~=“Client”’ evaluates to false.
[0C4C:1D98][2020-02-16T14:54:20]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x861511
[0C4C:1D98][2020-02-16T14:54:20]i052: Condition ‘VersionNT>=v10.0 AND VersionNT64 AND WinRegReleaseID=1511 AND WinRegInstallationType~=“Client”’ evaluates to false.
[0C4C:1D98][2020-02-16T14:54:20]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x641511
[0C4C:1D98][2020-02-16T14:54:20]i000: Setting string variable ‘WixBundleRollbackLog_pmp’ to value ‘C:\Users\Owner\AppData\Local\Temp\Plex_Media_Player_20200216145418_000_pmp_rollback.log’
[0C4C:1D98][2020-02-16T14:54:20]i000: Setting string variable ‘WixBundleLog_pmp’ to value ‘C:\Users\Owner\AppData\Local\Temp\Plex_Media_Player_20200216145418_000_pmp.log’
[0C4C:1D98][2020-02-16T14:54:20]i052: Condition ‘Bad_VCRedist’ evaluates to false.
[0C4C:1D98][2020-02-16T14:54:20]w321: Skipping dependency registration on package with no dependency providers: vcredist_repair
[0C4C:1D98][2020-02-16T14:54:20]i052: Condition ‘NOT Bad_VCRedist’ evaluates to true.
[0C4C:1D98][2020-02-16T14:54:20]w321: Skipping dependency registration on package with no dependency providers: vcredist
[0C4C:1D98][2020-02-16T14:54:20]i000: Setting string variable ‘WixBundleLog_vcredist’ to value ‘C:\Users\Owner\AppData\Local\Temp\Plex_Media_Player_20200216145418_001_vcredist.log’
[0C4C:1D98][2020-02-16T14:54:20]i201: Planned package: MediaPackWin7x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0C4C:1D98][2020-02-16T14:54:20]i201: Planned package: MediaPackWin7x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0C4C:1D98][2020-02-16T14:54:20]i201: Planned package: MediaPackWin8x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0C4C:1D98][2020-02-16T14:54:20]i201: Planned package: MediaPackWin8x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0C4C:1D98][2020-02-16T14:54:20]i201: Planned package: MediaPackWin81x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0C4C:1D98][2020-02-16T14:54:20]i201: Planned package: MediaPackWin81x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0C4C:1D98][2020-02-16T14:54:20]i201: Planned package: MediaPackWin10x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0C4C:1D98][2020-02-16T14:54:20]i201: Planned package: MediaPackWin10x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0C4C:1D98][2020-02-16T14:54:20]i201: Planned package: MediaPackWin10x861511, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0C4C:1D98][2020-02-16T14:54:20]i201: Planned package: MediaPackWin10x641511, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0C4C:1D98][2020-02-16T14:54:20]i201: Planned package: pmp, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[0C4C:1D98][2020-02-16T14:54:20]i201: Planned package: vcredist_repair, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: Yes, dependency: None
[0C4C:1D98][2020-02-16T14:54:20]i201: Planned package: vcredist, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: No, uncache: No, dependency: None
[0C4C:1D98][2020-02-16T14:54:20]i299: Plan complete, result: 0x0
[0C4C:1D98][2020-02-16T14:54:20]i300: Apply begin
[0C4C:1D98][2020-02-16T14:54:20]i010: Launching elevated engine process.
[0C4C:1D98][2020-02-16T14:54:22]i011: Launched elevated engine process.
[0C4C:1D98][2020-02-16T14:54:22]i012: Connected to elevated engine.
[22BC:1630][2020-02-16T14:54:22]i358: Pausing automatic updates.
[22BC:1630][2020-02-16T14:54:22]i359: Paused automatic updates.

8

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