Server Version#: 1.15.8.1198
Player Version#: 2.34.0.983
My client is a 64-bit Windows 10 machine. I downloaded the Plex Media Player (not the Windows Store version) and installed it. But when I try to open the player, nothing happens. I can’t see it, and it doesn’t show up on my task bar. However, in my task manager, under Processes, Plex Media Player.exe is showing up under Background Processes.
I have another machine, and the player works fine on that one. Not sure why it doesn’t on this one.
Make sure to install an updated device driver for your graphics adapter. Download it directly from the manufacturer’s website.
A second thing to try is to locate the plexmediaplayer.conf file
edit it and toggle the setting "useOpenGL" to true/false
PMP must be closed while editing the file!
Hi Otto, Thanks. I have installed the latest driver, and it doesn’t change the outcome. I have done a search for the plexmediaplayer.conf file, but my search in file explorer does not locate that file, and I haven’t been able to find it by poking around on my plexmediaplayer folder or on my local app data folder. So I haven’t figured out how to toggle that setting. Any suggestions on what folder it might be in?
Definitely 64 bit (I just looked at the System properties to verify).
The link didn’t help – when I go to the file location it references, the only thing there is a “logs” folder. I have verified that my file explorer has option checked to show hidden items as well, so it’s not hidden, but it just doesn’t seem to be there. I have uninstalled and re-installed the media player, but that file isn’t showing up.
Thanks for your help; hopefully I can get this sorted out.
Otto, if this helps: I uninstalled PMP, rebooted, and reinstalled. Before launching, I went to my Local App Data folder, and it does not show a Plex Media Player folder at all. So, I watched the Local App Data folder as I launched, and when I pressed “Launch,” the Plex Media Player folder was created in the Local App Data folder. However, when I open that Plex Media Player folder, it only shows the Log folder, and no conf file.
I’m just using the security built into Windows 10. My event viewer shows “Audit success” for some logons at the time I tried to start Plex, although I confess I do not know what I should be looking for in those logs.
Is this Windows installation “locked down” in some way?
Like, are there additional security measures activated e.g. execute only “approved apps” or something like that?
So kill the running PlexMediaPlayer process.
Install the new version
Launch Procmon.exe to capture all events
Launch PMP
when PMP fails, stop Procmon and save PML file and filter by process name containing PlexMediaPlayer and path containing Logs
Also check Windows Application event log for exceptions - event IDs 1000 and 1001
Thanks - so it is not crashing but just not doing much after logging the above lines
The next thing that happens would be setting up a listen to tcp port 32433
Do you have any other program using that port ?
You can get the output from netstat to check
Start / Run: cmd
Right click on “command prompt” and select “Run As Adminstrator”
Then in the opening window, type netstat -a -b -n > "%LocalAppData%\netstat_2019-Jun-16a.txt"
Then search the output file “netstat_2019-Jun-16a.txt” which is in C:\Users\Kelby\AppData\Local\ for 32433
The filters we used for ProcMon were just to establish if it was writing to a log file - which you have now found
So if it is not a simple port clash issue on 32433 then we need to repeat the test and this time just filter the process name and not have a filter in procmon for path
and let me have the PML again and netstat file and log file
There may also be a pmphelper.log
Please zip the files and attach rather than pasting content
Google says it’s a sound interface driver “enhancement” (included with some motherboards) which produces some psychoacoustic effects.
There are reports about crashes produced by it.
The recommendation is to get rid of it.