Can't get any media to play since the last update

General Discussions
1

debian linux updated to the latest 1.9.1.4272-b207937f1 last night and now nothing will play, transcoder fails i’ve tried web, aft, android cell phone nothing transcoder just fails.

this is the error i see

#8846	Sep 22, 2017 19:26:10.424 [0x7f11761e8700] DEBUG - Streaming Resource: Attempting to create AdHoc transcode session 36g34bkauy76xzzg5rcgtv7p
#8847	Sep 22, 2017 19:26:10.424 [0x7f11753ff700] DEBUG - MDE: analyzing media item 48398
#8848	Sep 22, 2017 19:26:10.424 [0x7f11761e8700] DEBUG - MDE: analyzing media item 48398
#8849	Sep 22, 2017 19:26:10.424 [0x7f11753ff700] ERROR - MDE: video has neither a video stream nor an audio stream
#8850	Sep 22, 2017 19:26:10.424 [0x7f11761e8700] ERROR - MDE: video has neither a video stream nor an audio stream
#8851	Sep 22, 2017 19:26:10.424 [0x7f11753ff700] ERROR - Streaming Resource: Cannot make a decision because either the file is unplayable or the client provided bad data
#8852	Sep 22, 2017 19:26:10.424 [0x7f11761e8700] ERROR - Streaming Resource: Cannot make a decision because either the file is unplayable or the client provided bad data
#8853	Sep 22, 2017 19:26:10.424 [0x7f11761e8700] WARN - Failed to obtain a streaming resource for transcode of key /library/metadata/31404

This is on videos that played literally the same day i upgrade.

2

Could you do a media analyze for this item and then try to play back

If it fails, please note down the time, the name of the item and download the logs, and media info xml and save to text file and attach the complete set of zipped logs and media info xml with indication of time of failure

See
https://support.plex.tv/hc/en-us/articles/200289336-Analyze-Media
https://support.plex.tv/hc/en-us/articles/201998867-Investigate-Media-Information-and-Formats

https://support.plex.tv/hc/en-us/articles/201643703-Reporting-issues-with-Plex-Media-Server
https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files

and please confirm that the media item path is accessible and plays ok with other media players eg vlc

3

It’s fine now, I uninstall and re-installed after manually deleting from var/lib/ must have just been a wacky install. thanks