Ever since my server updated to 1.0.2.2413, I can’t play any of my media and get this
Any ideas on how I can fix this?
Ever since my server updated to 1.0.2.2413, I can’t play any of my media and get this
Any ideas on how I can fix this?
look at the server logs and see why the request failed. ( search “server logs” on support.plex.tv to find out where they are ) post them here if you need help with understanding them.
best is to
1 restart server
2. reproduce issue.
3. get logs
I did what you said above and this is what the log says…
can you do that again and get the Plex Media Server.log
. The scanner log is a different thing
Sorry about that.
Jul 28, 2016 18:33:27.009 [9148] DEBUG - MDE: analyzing media item 155074 Jul 28, 2016 18:33:27.009 [9148] ERROR - MDE: video has no video stream Jul 28, 2016 18:33:27.009 [9148] ERROR - Streaming Resource: Cannot make a decision because either the file is unplayable or the client provided bad data
it seem to think there is no video stream in that file. is it only happening to that file or is it multiple things? I’ve only seen that when the video stream is not in the standard order within the file. do you know how to use Media info. https://mediaarea.net/en/MediaInfo/Download open the file with that then change the view to text based output and copy paste the results here
What’s weird is that none of my media will play and everything was playing just before I updated the server. I’ll post the media info as soon as I get home from work.
Check your settings, what is indicated in the temporary transcoding path field.
Maybe it has been changed with your update, and it is now a directory with no rights or not enough space available for this.
I had this issue on a previous release, and that was the cause.
@BigWheel said:
Jul 28, 2016 18:33:27.009 [9148] DEBUG - MDE: analyzing media item 155074 Jul 28, 2016 18:33:27.009 [9148] ERROR - MDE: video has no video stream Jul 28, 2016 18:33:27.009 [9148] ERROR - Streaming Resource: Cannot make a decision because either the file is unplayable or the client provided bad data
it seem to think there is no video stream in that file. is it only happening to that file or is it multiple things? I’ve only seen that when the video stream is not in the standard order within the file. do you know how to use Media info. MediaInfo - Download open the file with that then change the view to text based output and copy paste the results here
Here’s the info I got back:
General
Unique ID : 264863785402704315054427836405164974429 (0xC742E8D8356AA00BD6F7BEF325CEA15D)
Complete name : D:\Tv Shows\Ballers Season 2\Ballers.2015.S02E02.HDTV.x264-KILLERS[ettv].mkv
Format : Matroska
Format version : Version 4 / Version 2
File size : 228 MiB
Duration : 29 min
Overall bit rate : 1 100 kb/s
Encoded date : UTC 2016-07-25 02:35:48
Writing application : mkvmerge v9.0.1 (‘Obstacles’) 64bit
Writing library : libebml v1.3.3 + libmatroska v1.4.4
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L3.1
Format settings, CABAC : Yes
Format settings, ReFrames : 5 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 29 min
Width : 720 pixels
Height : 402 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Writing library : x264 core 148 r2705 3f5ed56
Encoding settings : cabac=1 / ref=5 / deblock=1:0:0 / analyse=0x3:0x113 / me=umh / subme=8 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=13 / lookahead_threads=2 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=50 / rc=crf / mbtree=1 / crf=19.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.40 / aq=1:1.00
Default : Yes
Forced : No
Color range : Limited
Matrix coefficients : BT.709
Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : A_AAC
Duration : 29 min
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 spf)
Compression mode : Lossy
Delay relative to video : 20 ms
Default : Yes
Forced : No
@kakawette said:
Check your settings, what is indicated in the temporary transcoding path field.
Maybe it has been changed with your update, and it is now a directory with no rights or not enough space available for this.I had this issue on a previous release, and that was the cause.
I do see that my Transcoder temporary directory is empty, what should I put there?
this may sound a lil bit weird … but have you double checked, that the user you run plex with has sufficient rights to read and write the folder / Files? i had problems like this in the past because rights were not set propperly.
if you are on linux try “chmod -R 777 *” in the main media folder, restart plex and check for the error … if its gone, you have to set all folder and file rights propperly
I’m on Windows, but everything in my plex settings look like they’ve always been.
Koryga. I have the same exact problem right after I upgraded to the same version and I’m on Windows 10. We seriously need help from Plex on this one.
Does anyone have any ideas? I’m still receiving the same error.
Still no ideas?