I keep Plex and my Synology updated. The last two Plex updates have given me trouble. Either the Plex Media Server won’t run via the web page or it does run but the various TVs can’t find the media (it still shows all the movies and pertinent info on them). I have tried resetting the RAID and reinstalling the program on the RAID, each with small degrees of success. The most successful iteration was stopping the program after resetting the RAID and then reinstalling the program. That allowed it to work for several hours. I tried digging around to see if something was obvious and I just noticed that on the Package Center screen the New Version is 1.10.0.4523-648bc61d4 but the Installed Version is 1.11.0.466-fc63598ba. My DSM version is 6.1.4-15217 Update 5. Any ideas?
Let’s try to unwrap this in layers.
- if you’re having trouble with the RAID volume, that’s an entirely different matter. I do not think your problem is with the volume. DSM would be flashing and beeping at you if there were a problem
- If PMS can’t find your media, two things are possible. a) DSM dropped permissions to your media shares (user
plexhas to be given access). It’s famous for forgetting that little fact. It’s the first thing to check when your media goes ‘missing’. or b) your naming conventions aren’t close enough to Plex required naming standard for the scanner to figure it out. - Please confirm for me? You can see the media posters but can’t play it? Does it show either ‘Unavailable’ or display an error when you try? What’s happening?
My volume is OK. No problems with the RAID. My naming conventions are OK
since they worked previously. I am also having trouble getting the server
web page to run without having to restart the RAID (I just did that,
again). I can see the posters and the synopsis for TV shows and movies.
When I try to watch it, though, it eventually says it can’t find the media.
After reading your email I went in and checked the permissions for
Plex.Though it said it was Normal, nothing was checked. I checked
Read/Write and then tried Plex on my TV. It works. The big question is
this: did changing the permissions fix it or did restarting the RAID? I
went through this last night (all but the permissions change) and it worked
for at least a few hours (long enough to watch a couple of movies).
Please be careful with your terms.
“getting the server web page to run without having to restart the RAID” is very specifically pointing to the volume. I think you mean to mean the Synology? The “NAS” ? This is a very important distinction.
If it says it can’t find the media, which it previously did,
- Control Panel - Shared Folders
- For each of your media shares:
-
Editthe share and verify userplex
As for the web page, What are you seeing?
Does http://ip.addr.of.syno:32400/web return nothing?
As a worst-case diagnosis step.
- Open Control Panel - Shared Folders
- Give your username permission to R/W the
Plexshare - Open File Station.
- Navigate down through Plex - Library - Application Support - Plex Media Server
- Right click
LogsandCompress to Logs.zip - Attach that ZIP file here with your next post.
This will let me see any glaring errors PMS is getting
Right now it is working. I can access the server via port 32400 and the TVs
can play the movies. I double checked the permissions for all the pertinent
shared folders and Plex has full access. If I have the problem again I will
attach the error logs.
I can still access the web page via 32400 but it won’t play on my TVs again. I am pretty sure if I restart the RAID it’ll work again. It seems like some setting is getting stuck, but rebooting clears it for a while. Unfortunately, it’s a short while.
Jeffre,
Please be careful of the word “RAID”. (I am hoping to help you learn the correct word 
)
When is the last time you updated your DiskStation? Is there a reason you have not updated?
I am seeing:
- Extremely old and very buggy version of PMS which is no longer supported
- Old version of DSM (You have what looks to be DSM 5.2. build 5644)
Your logs show you running PMS version 0.9.15.6. This version is almost 2 years old and combined with the DSM version are the root causes of your issues.
Mar 02, 2016 01:47:03 [0xf2d11b70] INFO - Plex Media Server v0.9.15.6.1714-7be11e1 - synology DiskStation i686 - build: linux-synology-i686 synology
Mar 02, 2016 01:47:03 [0xf2d11b70] INFO - Linux version: 3.10.35 (#5644 SMP Fri Jan 22 13:39:32 CST 2016)
Mar 02, 2016 01:47:03 [0xf2d11b70] INFO - Processor Intel(R) Atom(TM) CPU C2538 @ 2.40GHz
For comparison, PMS 1.10.1 on DSM 6.1.4 looks like: (these are my production machines and one step behind ‘latest’ builds
Dec 27, 2017 22:12:36.104 [0x7f6ab3368700] INFO - Plex Media Server v1.10.1.4602-f54242b6b - ubuntu PC x86_64 - build: linux-ubuntu-x86_64 synology - GMT -05:00
Dec 27, 2017 22:12:36.104 [0x7f6ab3368700] INFO - Linux version: 3.10.102 (#15217 SMP Wed Dec 20 18:18:56 CST 2017), language: en-US
Dec 27, 2017 22:12:36.104 [0x7f6ab3368700] INFO - Processor Intel(R) Atom(TM) CPU C2538 @ 2.40GHz
Well, if that is the case, then the log is really outdated. I have DSM
6.1.4-15217 Update 5 and PMS 1.11.0.4666. This info is taken directly from
the Info screen on DSM and the General screen on PMS Setup. What really has
me scratching my head (other than PLEX not working on my TVs) is on the
Package Center PMS screen it shows “running”, Installed version
1.11.0.4666, and Newest version 1.10.4523. I would think that the Installed
version and the Newest version would be the same if I had the latest update.
If you know you have DSM 6 and PMS 1.11.0, I think we’ve found the root problem.
where, why, how do your logs in the Plex share so different than reality?
if you SSH into the box, sudo to root, then
cd "/var/packages/Plex Media Server/target"
ls -la
and past back that output, I will be able to confirm what DSM has recorded for you.
Oh, I didn’t know you could get a version of Plex from Synology. I thought
the only place you could get it was from Plex. Thanks.
The only way I update my Plex is via Plex’s update notification.
The problem has persisted. The only way I can use Plex on a TV is to restart DMS. It worked for several hours last night, but when I got up this morning PMS was inaccessible. I uninstalled PMS and reinstalled it. I don’t know that this will do any good as all the settings were still there after the reinstallation.
Plex was running but going to it’s web page wouldn’t work. This has been an
ongoing problem. DSM opens and works fine. It is from there that I can see
(or at least DSM thinks) that PMS is running. I stopped it and went to
Resource Monitor/Task Manager/Processes in DSM and it showed PMS as
sleeping. So even though PMS has been stopped, it is still rolling around
in DSM’s memory doing something. I think that is why just stopping/starting
PMS doesn’t do any good but restarting DSM does get PMS running, at least
for a bit.
I am getting the same issue with this (and the previous version) stopping after a very rock solid installation for a numberof years.
I can simply restart the service in DSM and service resumes until the next time it stops (a random time with no deterministic pointers)
The file structure has not changes in a while, the service stopping has only appeared in 1.11.4666 and the previous one.
I have been having the same issue since build 4666. It has happened 3 times now, service running fine, web page inaccessible, Plex inaccessible, reboot fixes it for x amount of time. When it first happened I noticed that build 4666 was still the most recent. Well now after checking for a new build I no longer see build 4666 I see build 4602 from December 13th 2017. So it appears Plex has rolled back the available downloadable version to a previous release.
