Server Version#: 1.41.5.9522 (although it says there’s an update, there is not)
Synology NAS Ver#: DSM 7.2.2-72806 update 3
Hello,
I had a power outage a few days ago, for 25 hours. This started as an inability to see server content on Fire TV.
On the Server, I uninstalled and reinstalled several ways (Uninstall Only; Sign out and Uninstall this server; and Erase all of Plex Media from this Server) and eventually after the last step, removed the media directory. Each time I received a message that ‘there was a problem logging in,’ and ‘there was a problem claiming the server.’
I’ve also tried signing out of Plex, then trying to claim the server, forcing a sign in. No joy.
I’ve confirmed that the time is correct on the Server and that article went on to suggest a ‘soft-reset’ however, can’t find any info on this.
Now to figure out what’s happened to your network config during the power failure.
Control Panel - Network - Network Interface
Did you set ethernet addresses manually or let the modem/router assign them.
If you set by hand, except for your LAN and my LAN being different, do you have similar for eth0 ? (10.0.0.8)
– points to your modem/router for DNS and Gateway
– eth0 is the Default Gateway
Please accept my apology. I read 108 & 109 but wrote 8 and 9. Total Brainfart.
In your network configuration for the “108” adapter,
Is this the eth0 adapter ?
Is the “Set as default gateway” box checked ?
I’m asking because DSM has the nasty habit of dropping that.
Additionally, regarding Plex, when you have a power outage, the Preferences.xml file (which is what identifies the server as yours) can be somewhat damaged.
Have you used the “Plex Claim Token” method to reclaim the server
-and/or-
Used an incognito window to open http://10.0.0.108:32400/web ?
The Plex Claim Token method will always work as long as the internet connection is good (Syno → internet)
I recommend:
Try opening the server using the incognito method first (easiest)
That failing, use the Plex Claim Token method I show below.
I can open and peruse the packages in the package centre. I can also click on apps that haven’t been loaded, and in a few seconds, it populates the window with it’s icon and a description of what the app is.
I don’t have any other package sources I can add, unless you have a recommendation.
I don’t have any issues with the two adaptors being merges to a single one. The only reason there’s two, is because there are two physical lines running to the NAS. If it makes it easier, I can physically unplug one of them.
I disconnected the secondary adaptor, rebooted the system, and logged in using incognito and all seems well, both local computer and on my FireTV.
If this happens again, I suspect the problem was that the server needed a hard reboot after fixing the “Set as Default Gateway,” glitch at the Server, although it seems odd after a power outage, that it would need another hard boot.
Although Plex is still reporting there’s an update (and there doesn’t appear to be one), that’s a minor point. Current running version is 1.41.5.9522.
