Can't open Plex Media Player anymore :( [solved]

Plex Players Desktop Players
1

Server Version#: 1.13.9.5439
Player Version#: v2.20.0

Hello there,

I hope somebody can help me with that. For a few days already I’m not able to open the Plex Media Player App anymore. The weird thing is, that this didn’t happen when I updated it to another version (e.g. 2.20), but way after it. I had v2.20 installed and it worked very well, when it suddenly stopped working a few days ago (with no changes made to the system or any obvious reason - for me at least).

As I can’t find something like a log file or similar in the folder of the PMP I’m turning to the fora to get some help. If there’s anything I can provide you with please let me know.

Ah yeah. What happens, if I click on the .exe file of PMP is, that it opens up very briefly and then closes again. I also checked my Windows Security center for a eventual culprit, but there haven’t been made any recent changes either (I still whitelisted all PMP .exe files though).

Any help would be highly appreciated

2

You can only try to reset all preferences of PMP.
Make sure there is no resident process of PMP still in memory.

Delete the whole configuration folder of PMP -
locations are listed in here: https://support.plex.tv/articles/207338798-advanced-configuration/

1 Like
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Thank you so much for the quick reply! That worked out very well! PMP is now working again! Thank you so much :heart_eyes::heart_eyes:

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