Just downloaded and installed PMS. But it doesn’t seem to open. I want to me able to connect to my own media but the app tells me I need to install PMS, and I’ve already done that twice. When it wouldn’t work at first I uninstalled it and reinstalled it and it still doesn’t work. When I click on it I sometimes briefly get the icon at the top of the screen, sometimes not. But nothing else, and the app and the webpage don’t seem to be able to recognise it. What am I doing wrong?
In order to complete the setup you’ll need to connect to your newly installed Plex Media Server through its local IP address while being in the same network. If you’re on the same device, browse to http://127.0.0.1:32400/web — if you’re on a different device, use http://[PMS IP address]:32400/web instead.
This should bring up a dialog/wizard to finalize the setup which includes naming your server and linking it to your account. It’ll also provide you with an option to create your first libraries… however you can complete that last part at any time.
Once your server is linked to your account, you will also be able to access the server through other apps (including the hosted version of Plex Web at https://app.plex.tv/desktop).
It’s installed on the same device, a desktop mac, so I browsed to http://127.0.0.1:32400/web but every time I get “Unable to connect”.
Having the same issue. It’s very frustrating. I’m on my server, but it is acting like the app. I’m routed to what looks like the app every time I go to the URL for the server. I’m locked out of my server settings. Also on a MAC using the updated version available to me today 1.23.4
Is that a generic error message of your browser or a message displaying inside the Plex web app?
That’s the browser. Tried a different browser and got the same message.
Silly questions first: is your Plex Media Server running? 
If it does you should see the server icon in your Mac’s menu bar:
If it’s running and you still cannot access it, there’s some very substantial issue. In that case, could you please share your server logs with us? Given the server isn’t running, you’ll need to manually collect it from ~/Library/Logs/Plex Media Server. Best stop the server, wait a moment and zip/archive the entire folder – then upload the resulting Archive.zip file.
When I click on it, the icon appears very briefly then disappears. If I’m very fast, and click on the icon before it disappears I can see the pulldown menu, but then it vanishes. It seems like it’s trying to start up but shutting down immediately.
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Plex Media Server isn’t in `~/Library/Logs/
Having same issue. My local PLEX media server is (127.0.0.1 refusing the connection) This is not a new server and was running prior to update. The update from the PMS app failed to update and was closed. Then I downloaded the latest version and run it manually. It now displays PLEX but does no connect to my local PMS. all I get is (127.0.0.1 refusing the connection).
My PMS box is a Windows 10 Pro 64 bit Version 21H1 Build 19043.1110 FYI.
Same issue for me. Plex Server has been running for years on my Mac (with regular updates) but all of the sudden the server does not start. I can barely see the Plex icon as a “flash” in the menu bar before it disappears.
MacOS High Sierra 10.13.6 and PMS 1.23.6.4810-15ce0e21a (and1.23.5.4841-549599676. Tried both)
EDIT: Found the log and it looks like there is some SQLLite database corruption at least in my case. Any way to fix a corrupted database?
Plex Media Server.log (4.0 KB)
That makes it quite hard to diagnose.
You installed your server by dropping Plex Media Server.app in the /Applications/ folder of your Mac, correct?
Is that Mac of yours an Intel or Apple silicon model? – should be running on both (if you have Rosetta2 enabled on a M1 model).
Which exact version of the Plex Media Server app did you install and where did you download it from? The icon showing in the menu bar implies it cannot be an entirely wrong version… however there should be at least a very basic (crash) log from that start attempt.
@countnsheep_yahoo_com – If you can still access the server but fail to get to the settings that sounds like a different issue; probably best to address in an own thread. If you had been using different Plex accounts, you might have locked yourself out.
@carlord – Sounds more like a messed up install; should be worth trying to attempt repairing that install or to do a manual re-install (uninstalling and reinstalling the server app won’t delete your configuration); otherwise also best to address in a topic of its own
@gustavlund – https://support.plex.tv/articles/repair-a-corrupted-database/
Uninstall → reinstall WORKED!
Thank You! and I will start my own thread from now on.
Yes, I installed it in the Applications folder. My Mac is a 2019 Intel model. I downloaded the Plex Media Server from:
Media Server Downloads | Plex Media Server for Windows, Mac, Linux, FreeBSD and More ( Plex Media Server for Mac
OS X 10.9 Mavericks or newer
1.23.5.4841-549599676 July 20, 2021
What version of macOS are you running on that machine (e.g. fully updated 11.4 vs. earlier versions of macOS 11 vs. developer/public beta of macOS 12)?
Mojave 10.14.6 (18G7016)
If I may ask… is there a particular reason why didn’t upgrade the version of macOS installed on that machine (nor applied any updates/security patches since 2020)? Mojave is getting a bit dusty
I know, I should update, but I have a few programs that I use regularly that won’t run on the latest iOS - so until I can find a way to convert the hundreds of files to a modern format, I’m hanging on to Mojave.
Same issue. Plex Media Server stop running on my macOS 10.14.6. The app don’t open. I try delete and reinstall. Not working.
