Server Version#: 4.63.0
Player Version#: 8.26.2.29389 (fdca424e)
I have a few video files that i cannot play directly via the plex app. They work if i chromecast from my phone, but im assuming that’s because they’re transcoded…
Video appears to be MPEG-H part 2/HVEC h.265 and its 48gb
is there any way to work out what the issue is? i’ve checked the logs and i can’t see anything particularly obvious, however i’m not 100% sure what im looking for
Other file playback works as expected
here’s the bit of the log i think is relevant!
Nov 27, 2021 13:19:33.607 [12248] DEBUG - We're going to try to auto-select an audio stream for account 1.
Nov 27, 2021 13:19:33.607 [12248] DEBUG - Selecting best audio stream for part ID 689 (autoselect: 0 language: en)
Nov 27, 2021 13:19:33.607 [12248] DEBUG - Audio Stream: 1953, Subtitle Stream: -1
Nov 27, 2021 13:19:33.611 [12248] DEBUG - We're going to try to auto-select an audio stream for account 1.
Nov 27, 2021 13:19:33.611 [12248] DEBUG - Selecting best audio stream for part ID 690 (autoselect: 0 language: en)
Nov 27, 2021 13:19:33.611 [12248] DEBUG - Audio Stream: 1966, Subtitle Stream: -1
Nov 27, 2021 13:19:33.615 [12248] DEBUG - We're going to try to auto-select an audio stream for account 1.
Nov 27, 2021 13:19:33.615 [12248] DEBUG - Selecting best audio stream for part ID 582 (autoselect: 0 language: en)
Nov 27, 2021 13:19:33.615 [12248] DEBUG - Audio Stream: 1642, Subtitle Stream: -1
Nov 27, 2021 13:19:33.615 [12248] DEBUG - We're going to try to auto-select an audio stream for account 1.
Nov 27, 2021 13:19:33.615 [12248] DEBUG - Selecting best audio stream for part ID 691 (autoselect: 0 language: en)
Nov 27, 2021 13:19:33.615 [12248] DEBUG - Audio Stream: 1981, Subtitle Stream: -1
Nov 27, 2021 13:19:33.617 [12248] DEBUG - We're going to try to auto-select an audio stream for account 1.
Nov 27, 2021 13:19:33.617 [12248] DEBUG - Selecting best audio stream for part ID 644 (autoselect: 0 language: en)
Nov 27, 2021 13:19:33.617 [12248] DEBUG - Audio Stream: 1855, Subtitle Stream: -1
Nov 27, 2021 13:19:33.623 [8592] DEBUG - Completed: [192.168.0.71:46374] 200 GET /library/metadata/328?includeChapters=1&includeLoudnessRamps=1&includeMarkers=1&includeRelated=1 (8 live) TLS GZIP 75ms 32982 bytes (pipelined: 11)
Nov 27, 2021 13:19:33.816 [12248] DEBUG - Request: [192.168.0.71:46374 (Subnet)] GET /video/:/transcode/universal/decision?audioBoost=100&autoAdjustQuality=0&directPlay=1&directStream=1&directStreamAudio=1&fastSeek=1&hasMDE=1&location=lan&maxVideoBitrate=200000&mediaBufferSize=209664&mediaIndex=0&partIndex=0&path=%2Flibrary%2Fmetadata%2F328&protocol=*&session=343dcac0519b487b-com-plexapp-android&subtitleSize=100&videoBitrate=200000&videoQuality=100&videoResolution=3840x2160 (8 live) TLS GZIP Signed-in Token (danturn)
Nov 27, 2021 13:19:33.817 [12248] DEBUG - [Transcode] Found session GUID of 343dcac0519b487b-com-plexapp-android in session start.
Nov 27, 2021 13:19:33.819 [12248] DEBUG - [Transcode] TranscodeUniversalRequest: using augmented profile Android
Nov 27, 2021 13:19:33.819 [12248] DEBUG - [Transcode] Downloading document http://127.0.0.1:32400/library/metadata/328?includeBandwidths=1&offset=-1&X-Plex-Incomplete-Segments=1&X-Plex-Session-Identifier=343dcac0519b487b-com-plexapp-android
Nov 27, 2021 13:19:33.825 [12248] DEBUG - [Transcode] It took 0.000000 ms to retrieve 201 items.
Nov 27, 2021 13:19:33.832 [12248] DEBUG - [Transcode] It took 0.000000 ms to retrieve 201 items.
Nov 27, 2021 13:19:33.833 [12248] DEBUG - [Transcode] Audio Stream: 1946, Subtitle Stream: -1
Nov 27, 2021 13:19:33.839 [12248] DEBUG - [Transcode] Streaming Resource: Added session 06F894B0:343dcac0519b487b-com-plexapp-android
Nov 27, 2021 13:19:33.839 [12248] DEBUG - [Transcode] Streaming Resource: Reached Decision id=328 codes=(MDE=1000,Direct play OK.) media=(id=652 part=(id=688 decision=direct play protocol=* streams=(Video=(id=1942 decision= width=3840 height=1608) Audio=(id=1946 decision= channels=0 rate=0))))
Nov 27, 2021 13:19:33.839 [12248] WARN - Caught exception trying to convert extra data attribute 'originallyAvailableAt' with type 1 and value '2001-12-19' ~ bad lexical cast: source type value could not be interpreted as target
Nov 27, 2021 13:19:33.840 [8600] DEBUG - Completed: [192.168.0.71:46374] 200 GET /video/:/transcode/universal/decision?audioBoost=100&autoAdjustQuality=0&directPlay=1&directStream=1&directStreamAudio=1&fastSeek=1&hasMDE=1&location=lan&maxVideoBitrate=200000&mediaBufferSize=209664&mediaIndex=0&partIndex=0&path=%2Flibrary%2Fmetadata%2F328&protocol=*&session=343dcac0519b487b-com-plexapp-android&subtitleSize=100&videoBitrate=200000&videoQuality=100&videoResolution=3840x2160 (8 live) TLS GZIP 24ms 6313 bytes (pipelined: 12)
Nov 27, 2021 13:19:34.017 [12248] DEBUG - Request: [192.168.0.71:46390 (Subnet)] GET /library/parts/688/1636147169/file.mkv?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=209664 (9 live) TLS Signed-in Token (danturn) (range: bytes=0-)
Nov 27, 2021 13:19:34.021 [12248] DEBUG - Content-Length of D:\FILENAME is 51567341754 (of total: 51567341754).
Nov 27, 2021 13:19:34.303 [0532] DEBUG - Request: [192.168.0.71:46392 (Subnet)] GET /library/parts/688/1636147169/file.mkv?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=209664 (10 live) TLS Signed-in Token (danturn) (range: bytes=51567337522-)
Nov 27, 2021 13:19:34.307 [0532] DEBUG - Content-Length of D:\FILENAME is 4232 (of total: 51567341754).
Nov 27, 2021 13:19:34.315 [8592] DEBUG - Completed: [192.168.0.71:46392] 206 GET /library/parts/688/1636147169/file.mkv?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=209664 (10 live) TLS 12ms 4232 bytes (range: bytes=51567337522-)
Nov 27, 2021 13:19:34.333 [8600] DEBUG - Failed to stream media, client probably disconnected after 1179648 bytes: 10054 - An existing connection was forcibly closed by the remote host
Nov 27, 2021 13:19:34.333 [8600] DEBUG - Completed after connection close: [192.168.0.71:46390] 206 GET /library/parts/688/1636147169/file.mkv?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=209664 (10 live) TLS 316ms 1179648 bytes (range: bytes=0-)
Nov 27, 2021 13:19:34.465 [0532] DEBUG - Request: [192.168.0.71:46394 (Subnet)] GET /library/parts/688/1636147169/file.mkv?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=209664 (10 live) TLS Signed-in Token (danturn) (range: bytes=13922-)
Nov 27, 2021 13:19:34.470 [0532] DEBUG - Content-Length of D:\FILENAME is 51567327832 (of total: 51567341754).
Nov 27, 2021 13:19:35.229 [12248] DEBUG - Request: [192.168.0.71:46396 (Subnet)] GET /library/parts/688/1636147169/file.mkv?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=209664 (10 live) TLS Signed-in Token (danturn) (range: bytes=51567168828-)
Nov 27, 2021 13:19:35.233 [12248] DEBUG - Content-Length of D:\FILENAME is 172926 (of total: 51567341754).
Nov 27, 2021 13:19:35.261 [8592] DEBUG - Failed to stream media, client probably disconnected after 4767744 bytes: 10054 - An existing connection was forcibly closed by the remote host
Nov 27, 2021 13:19:35.261 [8592] DEBUG - Completed after connection close: [192.168.0.71:46394] 206 GET /library/parts/688/1636147169/file.mkv?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=209664 (10 live) TLS 796ms 4767744 bytes (range: bytes=13922-)
Nov 27, 2021 13:19:35.266 [8592] DEBUG - Completed: [192.168.0.71:46396] 206 GET /library/parts/688/1636147169/file.mkv?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=209664 (9 live) TLS 37ms 172926 bytes (range: bytes=51567168828-)
Nov 27, 2021 13:19:35.482 [0532] DEBUG - Request: [192.168.0.71:46398 (Subnet)] GET /library/parts/688/1636147169/file.mkv?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=209664 (10 live) TLS Signed-in Token (danturn) (range: bytes=1540877-)
Nov 27, 2021 13:19:35.486 [0532] DEBUG - Content-Length of D:\FILENAME is 51565800877 (of total: 51567341754).
Nov 27, 2021 13:19:35.651 [0532] DEBUG - Request: [192.168.0.71:46400 (Subnet)] GET /library/parts/688/1636147169/file.mkv?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=209664 (10 live) TLS Signed-in Token (danturn) (range: bytes=30711156165-)
Nov 27, 2021 13:19:35.656 [0532] DEBUG - Content-Length of D:\FILENAME is 20856185589 (of total: 51567341754).
Nov 27, 2021 13:19:35.676 [8592] DEBUG - Failed to stream media, client probably disconnected after 933888 bytes: 10054 - An existing connection was forcibly closed by the remote host
Nov 27, 2021 13:19:35.676 [8592] DEBUG - Completed after connection close: [192.168.0.71:46398] 206 GET /library/parts/688/1636147169/file.mkv?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=209664 (10 live) TLS 194ms 933888 bytes (range: bytes=1540877-)
Nov 27, 2021 13:19:43.575 [8592] DEBUG - Completed: [127.0.0.1:54373] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (9 live) GZIP 20014ms 5 bytes (pipelined: 11)
Nov 27, 2021 13:19:43.583 [12248] DEBUG - Request: [127.0.0.1:54373 (Loopback)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (9 live) GZIP Signed-in Token (danturn)
Nov 27, 2021 13:19:43.583 [12248] DEBUG - Content-Length is -1 (of total: -1).
Nov 27, 2021 13:20:03.586 [8592] DEBUG - Completed: [127.0.0.1:54373] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (9 live) GZIP 20002ms 5 bytes (pipelined: 12)
Nov 27, 2021 13:20:03.590 [12248] DEBUG - Request: [127.0.0.1:54373 (Loopback)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (9 live) GZIP Signed-in Token (danturn)
Nov 27, 2021 13:20:03.590 [12248] DEBUG - Content-Length is -1 (of total: -1).
Nov 27, 2021 13:20:23.597 [8592] DEBUG - Completed: [127.0.0.1:54373] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (9 live) GZIP 20007ms 5 bytes (pipelined: 13)
Nov 27, 2021 13:20:23.605 [12248] DEBUG - Request: [127.0.0.1:54373 (Loopback)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (9 live) GZIP Signed-in Token (danturn)
Nov 27, 2021 13:20:23.605 [12248] DEBUG - Content-Length is -1 (of total: -1).
Nov 27, 2021 13:20:31.498 [8600] DEBUG - WebSocket: client initiated close
Nov 27, 2021 13:20:31.498 [8600] DEBUG - NotificationStream: Removing because of close
Nov 27, 2021 13:20:31.505 [8592] DEBUG - handleStreamRead code 2: End of file
Nov 27, 2021 13:20:31.505 [8592] DEBUG - Completed after connection close: [192.168.0.71:46332] -3 GET /:/websockets/notifications (9 live) TLS GZIP 98169ms 1241 bytes
Nov 27, 2021 13:20:43.614 [8592] DEBUG - Completed: [127.0.0.1:54373] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (8 live) GZIP 20009ms 5 bytes (pipelined: 14)
Nov 27, 2021 13:20:43.622 [12248] DEBUG - Request: [127.0.0.1:54373 (Loopback)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (8 live) GZIP Signed-in Token (danturn)
Nov 27, 2021 13:20:43.622 [12248] DEBUG - Content-Length is -1 (of total: -1).
Nov 27, 2021 13:21:03.635 [8600] DEBUG - Completed: [127.0.0.1:54373] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (8 live) GZIP 20013ms 5 bytes (pipelined: 15)
Nov 27, 2021 13:21:03.640 [12248] DEBUG - Request: [127.0.0.1:54373 (Loopback)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (8 live) GZIP Signed-in Token (danturn)
Nov 27, 2021 13:21:03.640 [12248] DEBUG - Content-Length is -1 (of total: -1).
Nov 27, 2021 13:21:23.645 [8592] DEBUG - Completed: [127.0.0.1:54373] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (8 live) GZIP 20004ms 5 bytes (pipelined: 16)
Nov 27, 2021 13:21:23.654 [12248] DEBUG - Request: [127.0.0.1:54373 (Loopback)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (8 live) GZIP Signed-in Token (danturn)
Nov 27, 2021 13:21:23.654 [12248] DEBUG - Content-Length is -1 (of total: -1).
Nov 27, 2021 13:21:43.666 [8592] DEBUG - Completed: [127.0.0.1:54373] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (8 live) GZIP 20012ms 5 bytes (pipelined: 17)
Nov 27, 2021 13:21:43.674 [12248] DEBUG - Request: [127.0.0.1:54373 (Loopback)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (8 live) GZIP Signed-in Token (danturn)
Nov 27, 2021 13:21:43.674 [12248] DEBUG - Content-Length is -1 (of total: -1).
Nov 27, 2021 13:22:03.681 [8592] DEBUG - Completed: [127.0.0.1:54373] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (6 live) GZIP 20006ms 5 bytes (pipelined: 18)
Nov 27, 2021 13:22:03.686 [12248] DEBUG - Request: [127.0.0.1:54373 (Loopback)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (6 live) GZIP Signed-in Token (danturn)
Nov 27, 2021 13:22:03.686 [12248] DEBUG - Content-Length is -1 (of total: -1).```