Can't Play Specific MKV file, getting "Transcoder exited due to an error"

Plex Media Server Desktops & Laptops
1

Server Version#: 1.15.4.994
Player Version#: 3.99.2

Like the title says, I can’t play a specific MKV file through Plex. It plays fine on my local machine, it will stream to the TV fine using an app like VLC (though since I require subtitles I cannot use VLC). The MKV File is Kamen Rider Heisei Generations Forever.mkv if you need to look for it in the logs. I’m on the latest Windows 10 version, latest Plex Server and Player versions, and no other forum posts I’ve looked through have provided a solution.

Plex Media Server Logs_2019-05-14_21-58-55.zip (2.6 MB)

2

I have found this in your logs
Error creating directory "C:\Temp\PlexCoder": boost::filesystem::create_directory: Access is denied: "C:\Temp\PlexCoder"

Did you point the ‘Plex Transcoder temp folder’ to this location?
Restore the default by emptying the input field
Settings - Server - Transcoder - ‘Show Advanced’ - “Transcoder temporary directory”

Save the changes
stop Plex server
restart plex server
try again

3

Yeah, that was one thing I changed while trying to fix it. It was blank before, but someone suggested to someone else to change it on another forum post in order to fix the error I’m getting (clearly didn’t work). I made it blank again, still getting the same error.

Here’s the more recent logs, if that matters: Plex Media Server Logs_2019-05-15_05-25-08.zip (2.4 MB)

4

Please post the content of the Plex XML info of this video.

5 
<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="2" librarySectionTitle="Movies" librarySectionUUID="3f7a01a7-57e6-4364-9b73-3486a1dfa949" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1556906360">
<Video ratingKey="1183" key="/library/metadata/1183" guid="com.plexapp.agents.imdb://tt9297624?lang=en" librarySectionTitle="Movies" librarySectionID="2" librarySectionKey="/library/sections/2" studio="Toei Company, Ltd." type="movie" title="Kamen Rider Heisei Generations FOREVER" originalTitle="仮面ライダー平成ジェネレーションズFOREVER" contentRating="TV-PG" summary="In the world of Sougo Tokiwa and Sento Kiryu, their &quot;companions&quot; are losing their memories one after the other as they're replaced by other people. The Super Time Jacker, Tid , appears before them. He orders his powerful underlings, Another Double and Another Den-O, to pursue a young boy called Shingo. While fighting to protect Shingo, Sougo meets Ataru, a young man who loves Riders, but Ataru says that Kamen Riders aren't real. What is the meaning of those words? While the mystery deepens, the true enemy that Sougo and Sento must defeat appears in the Kuriogatake mountain..." rating="7.4" lastViewedAt="1557922967" year="2018" thumb="/library/metadata/1183/thumb/1557895786" art="/library/metadata/1183/art/1557895786" duration="6005012" originallyAvailableAt="2018-12-22" addedAt="1557895340" updatedAt="1557895786" ratingImage="imdb://image.rating">
<Media id="1231" duration="6005012" bitrate="3437" width="2912" height="3860" aspectRatio="1.33" audioChannels="2" audioCodec="aac" videoCodec="mpeg1video" videoResolution="4k" container="mkv" audioProfile="lc">
<Part accessible="1" exists="1" id="1469" key="/library/parts/1469/1557787416/file.mkv" duration="6005012" file="C:\Users\Nick\Videos\Movies\Kamen Rider Heisei Generations Forever.mkv" size="2704214934" audioProfile="lc" container="mkv" deepAnalysisVersion="3" requiredBandwidths="17814,14919,7186,4941,4798,4798,4798,4798">
<Stream id="4474" streamType="1" codec="mpeg1video" index="0" bitrate="1" anamorphic="1" colorRange="tv" height="3860" pixelAspectRatio="129:73" refFrames="1" requiredBandwidths="1730,1730,1730,1730,1730,1730,1730,1730" width="2912" displayTitle="4K (MPEG1VIDEO)"/>
<Stream id="4476" streamType="1" default="1" codec="h264" index="2" bitrate="3227" bitDepth="10" chromaLocation="left" chromaSubsampling="4:2:0" colorPrimaries="bt709" colorRange="tv" colorSpace="bt709" colorTrc="bt709" frameRate="23.976" hasScalingMatrix="0" height="720" level="51" profile="high 10" refFrames="6" requiredBandwidths="17594,14695,6962,4703,4407,4199,4191,4191" scanType="progressive" width="1280" displayTitle="720p (H.264 High 10)"/>
<Stream id="4477" streamType="2" selected="1" default="1" codec="aac" index="3" channels="2" bitrate="209" language="日本語" languageCode="jpn" audioChannelLayout="stereo" profile="lc" requiredBandwidths="218,218,218,218,218,218,218,218" samplingRate="48000" displayTitle="日本語 (AAC Stereo)"/>
<Stream id="4475" streamType="3" selected="1" default="1" codec="ass" index="1" bitrate="0" requiredBandwidths="1,1,1,1,1,1,1,1" displayTitle="Unknown (ASS)"/>
</Part>
</Media>
6

You file has 2 video streams. Remove the older mpeg1video and remux the file.

7

Thank you so much! That was the problem. You rock.

8

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