Can't play video files

[mrFenyxx]

Server Version#: v1.24.1.4931-1a38e63c6 (Synology DSM7, ds214play)
Player Version#: 4.59.2
Plex Media Server Logs_2021-08-28_21-36-43.zip (2.4 MB)

Hi,
I’m having some trouble playing certain video files. I tried uninstalling Plex and reinstalling it (claiming the server by token) which worked. During the startup of the server an error was displayed saying that a core component was malfunctioning.
Can you please help me solve this issue? I can’t figure out what may be wrong.
Thanks!

[mrFenyxx]

Hi, thanks for this information. This is exactly what I already did before posting. The SHA1 Hash was correct. I uninstalled my existing version (choosing to Sign out and keep the data), I then restarted by Synology NAS and reinstalled the package. I used the Token to retrieve my server.
I can try doing this again but I don’t see why it would be different the second time. Are there any other ideas maybe?
Thanks!

[mrFenyxx]

I did what you suggested.

1. I first reapplied all permissions to the “/volume1/video/movie” (in Shared Folder and in File Station. I left this in the old location as a test, to see if the move makes a difference.
2. I created a new Shared Folder called Media. In it I created a subfolder called “Series”. I moved all my series from “/volume1/video/TV show” to “/volume1/Media/Series”.
3. I applied the permissions in both Shared Folder and File Station for “/volume1/Media/Series”.

I’m starting to suspect that there may be a problem with the video file format that I’m trying to view because I tried playing something else and it worked.

Here are the (hopefully) relevant parts of the File Info:

<Media id="20901" duration="2683774" bitrate="5268" width="1920" height="1080" aspectRatio="1.78" audioChannels="6" audioCodec="aac" videoCodec="hevc" videoResolution="1080" container="mkv" videoFrameRate="24p" audioProfile="lc" videoProfile="main 10">
<Part accessible="1" exists="1" id="21258" key="/library/parts/21258/1629148182/file.mkv" duration="2683774" file="/volume1/Media/Series/Battlestar Galactica/Season 1/Battlestar Galactica (2003) - S01E01 - 33.mkv" size="1767098208" audioProfile="lc" container="mkv" videoProfile="main 10">
<Stream id="47351" streamType="1" default="1" codec="hevc" index="0" bitrate="5268" bitDepth="10" chromaSubsampling="4:2:0" codedHeight="1080" codedWidth="1920" colorRange="tv" frameRate="23.976" height="1080" level="120" profile="main 10" refFrames="1" width="1920" displayTitle="1080p (HEVC Main 10)" extendedDisplayTitle="1080p (HEVC Main 10)"> </Stream>
<Stream id="47352" streamType="2" selected="1" codec="aac" index="1" channels="6" language="English" languageTag="en" languageCode="eng" profile="lc" samplingRate="48000" displayTitle="English (AAC 5.1)" extendedDisplayTitle="English (AAC 5.1)"> </Stream>

Does anything here look “suspicious”? Also, here’s a current Log Dump:
Plex Media Server Logs_2021-08-29_17-51-48.zip (2.1 MB)

Thanks!

[mrFenyxx]

Thanks for your help. Problem solved. Removed Plex, deleted all permissions, restarted everything, reinstalled Plex, readded the permissions, recreated the library and it works now.